Job Summary:

WHO ARE WE?

The Gorge Amphitheatre is one of the most iconic outdoor music venues in the world. Located above the Columbia River in Central Washington, The Gorge hosts some of the largest concerts and festivals in North America, welcoming tens of thousands of fans each show day from across the region and around the globe.

The Gorge is operated by Live Nation Entertainment, the world’s leading live entertainment company. Live Nation brings together global leaders in live music, ticketing, and artist touring, producing tens of thousands of concerts and festivals each year for artists and fans worldwide.

At The Gorge, that global scale meets a uniquely demanding local operation. Our events require coordination across venue operations, campgrounds, parking, guest services, safety teams, and production—all in a large, outdoor environment with long show days and high expectations.

WHY WORK AT THE GORGE?

Working at The Gorge means being part of a team that delivers world-class live music experiences in one of the most breathtaking natural settings in the industry. Our staff play a direct role in keeping guests safe, informed, and welcomed—from the moment they arrive through the end of the night.

As part of Live Nation’s Concerts Division, team members at The Gorge are connected to a larger network of venues and tours across the country. Live Nation is proud to be a Great Place to Work® certified company and recognized by People Magazine as one of the “50 Companies That Care.” We are committed to fostering an inclusive, respectful, and high-performance workplace where people can grow, contribute, and take pride in their work.

Live music is what brings us together—but professionalism, accountability, and teamwork are what make The Gorge successful.

THE JOB

The Gorge Amphitheatre is looking for fun, energetic, and music-loving people to fill this season's job openings. This is a seasonal, hourly position. The job begins in March with training, and the concert season will conclude in October.

Ancillary Crew Members play a key role in enhancing the guest experience by supporting all ancillary sales and operations at the venue. This includes assisting with products and services such as lawn chair rentals, Fast Lane, VIP Clubs, parking upgrades, and other guest amenities. Crew members ensure guests have a smooth, friendly, and efficient experience from the moment they arrive until the end of the event. This position takes place in an outdoor live entertainment setting, with exposure to varying weather conditions. Ancillary Crew Members are expected to maintain a friendly and professional demeanor while working in a dynamic, guest-facing environment.

WHAT THIS ROLE WILL DO

• Greet guests in a friendly and professional manner while promoting venue amenities and upgrades

• Assist with the setup, operation, and breakdown of ancillary areas (merchandise hubs, upgrade locations, signage)

• Handle sales transactions accurately using point-of-sale systems or handheld devices

• Maintain accurate inventory counts of ancillary products before, during, and after events including non-show days.

• Keep work areas organized, clean, and stocked throughout the event

• Communicate effectively with the Ancillary Manager, Supervisors, and other departments as needed

• Lead and support staff effectively avoiding miscommunication while making sure needs are being met (breaks are being taken timely, water/snacks dispensed)

• Provide excellent customer service by answering guest questions and resolving minor issues promptly

• Support signage setup and visibility to ensure clear guest communication

• Assist with end-of-shift reconciliations, equipment returns, and reporting as directed

• Follow all venue, company, and safety policies and procedures

WHAT THIS PERSON WILL BRING

• Strong customer service and communication skills

• Comfortable handling cash, credit, or mobile payment transactions

• Ability to work in a fast-paced environment and remain professional under pressure

• Must be reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays

• Ability to lift to 25+ lbs. and stand for extended periods

• Prior experience in customer service, hospitality, or live event operations preferred (but not required)

• Positive attitude and team-oriented mindset

• Comfortable engaging with large crowds and promoting sales

• Dependable and self-motivated with strong attention to detail

• Passionate about delivering exceptional guest experiences

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$17.60 USD - $22.00 USD Hourly
Pay is based on a number of factors including market location, qualifications, skills, and experience.