Food & Beverage Manager - HISTORY, Ottawa

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!

This role reports directly into HISTORY’s Senior Food and Beverage Manager while managing the full scope of the F&B department. This includes but is not limited to management of over 60 F&B Staff, creating engaging sales incentives, all while learning and operating the Point of Sale and inventory management systems to maximize efficiency and profitability. You will oversee guest and employee satisfaction while maintaining standards and exceeding various other goals.

Responsibilities:

• Uphold exceptional customer service standards, ensuring all guests receive prompt, attentive, and knowledgeable service.

• Maintain full compliance with health and safety regulations, as well as in-house and provincial alcohol policies and procedures.

• Manage liquor and beer inventory alongside the F&B Senior Manager, including ordering and maintaining par levels to ensure adequate stock for all events.

• Assists the Senior F&B Manager with month-end inventory counts, reconciliation, reporting, and variance tracking to ensure accurate inventory records and operational accountability.

• Assists the Senior F&B Manager in maintaining and managing the Yellow Dog inventory system, including data entry, inventory adjustments, reporting, and ensuring inventory information remains accurate and up to date.

• Drive guest satisfaction and venue profitability by ensuring all Food & Beverage operations and service outlets operate efficiently and at optimal performance.

• Develop F&B Staff service standards, engagement and training programs and various checklists and procedures.

• Oversee venue floor operations, responding to changing service demands and providing direct support to staff and guests.

• Proficient in the POS system and supports staff in resolving technical issues to ensure seamless event operations.

• Support new hires on boarding and training, setting up new team members for ultimate success.

• Collaborate with Kitchen, bartenders, servers, and the barback team to ensure product knowledge, quality, consistency and speed of service standards are met.

• Monitors product quality, presentation, and consistency of all food and beverage offerings.

• Ability to maintain partnership agreements and execute to a high degree.

• Support Special Events curation, execution and overall needs.

• Adhere to provincial regulated Health & Safety guidelines as per the Occupational Health & Safety Act (OHSA) as well as Live Nation’s global standards by liaising with internal and external stake holders to promote a clean and safe work environment, using daily checklists.

• Address guest feedback and resolve issues professionally and efficiently.

• Performs other duties as required.

Qualifications

• Must have 3+ years’ experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment.

• Excellent interpersonal and relationship-building skills to foster positive connections with guests, staff, and management.

• Must have supervisory, coaching and staff development experience.

• Must have a strong business aptitude.

• Must be Smart Serve Certified and at least 19 years of age or older.

• Knowledgeable in a wide range of spirits, beers, wines, and champagnes; mixology and cocktail experience is a plus.

• Experience using point of sales and inventory systems; Square & Yellow Dog experience an asset but not required.

• Demonstrates the ability to thrive in a fast-paced, high-energy, and loud environment.

• A passion for live events and desire to ensure every Fan's experience is exceptional!

Physical Demands/Working Environment

• Fast-paced work environment with moderate to loud noise levels.

• Ability to lift up to 75 lbs. as required.

• Flexible schedule, including days, nights, weekends and holidays.

• Position requires extended periods of standing, as well as frequent bending and stooping.

• Ability to wear and operate an earpiece for radio communication.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

The expected compensation for this position in Ontario is:  $30 per hour.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodation for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.