Job Summary:

Who We Are

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

The Role

You will have the opportunity to be a part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 will host over 180 concerts and private events annually. You will play a big role in continuing to make this venue an Ottawa staple. If you are ready to be part of Ottawa’s most memorable and historic shows, then you better keep on reading!

This role reports directly to the General Manager and is responsible for building, leading and developing the Food & Beverage program and team while ensuring all venue opening deadlines, operational requirements, and training initiatives are successfully achieved. This includes recruiting, hiring, establishing service standards, and preparing the department for a successful launch. Once the venue is fully operational, you will provide strong leadership to inspire and guide the team in delivering a fun, safe, and dynamic environment that consistently exceeds guest expectations and enhances the overall venue experience.

Operations & Financial Management

• Oversee venue operations, managing staffing and service delivery to uphold the highest standards and deliver seamless, memorable experiences for all guests.
• Maintain full compliance with health and safety regulations, as well as in-house and provincial alcohol policies and procedures.
• Partner with the General Manager to develop menu offerings, incorporating bottle service, and ensure consistent quality, presentation, and adherence to VIP service standards.
• Oversee and manage all liquor and beer inventory alongside the F&B Manager, including ordering and maintaining par levels to ensure optimal stock for operations.
• Work with the F&B Manager each month to complete accurate month end reporting and reconciliation of all food and beverage inventory.
• Oversee scheduling of bartenders, servers, and barbacks, effectively managing labour and overtime to optimize staffing, control costs, and remain within budget.
• Conduct daily pre-shift meetings with team to communicate priorities and operational updates.
• Partner with the Special Events team to develop menus, including curated wine pairings and specialty cocktail offerings, for events and VIP experiences.
• Assist in developing monthly and quarterly specials, promotions.
• Document and complete incident reports for any occurrences involving staff or patrons, ensuring accurate records and follow-up.
• Manage POS hardware, resolving technical issues promptly to maintain uninterrupted operations.
• Build and maintain menus on the backend of the POS system, updating offerings, and gaining proficiency in all POS operations to support smooth staff workflow.
• Work with the F&B Manager to manage the Yellow Dog inventory system, adding all new products to integrate with the Square POS system.
• Perform nightly reports as required to maintain accurate inventory and operational records.

Staff Recruitment, Training & Development

• Participate in recruitment, hiring, and onboarding to build a skilled, engaged, and high-performing team.
• Conduct performance evaluations for staff and supervisors, setting goals and providing ongoing coaching to support development and achieve departmental objectives.
• Maintain an open-door policy and facilitate regular team meetings.
• Oversee staff training, including cross-training, and professional development initiatives.
• Manage staffing levels and ensure appropriate coverage, handling scheduling, hiring, and terminations as needed.
• Maintain accurate documentation for performance and disciplinary actions in accordance with company standards.

Qualifications

• 3–5 years of high-volume, management experience in restaurant, or club operations.
• Skilled in Microsoft Word, Excel, and PowerPoint.
• Holds all required provincial F&B certifications.
• Bilingual (English/French) skills are considered an asset.
• Proven expertise in bottle service, craft cocktails, and wine.
• Experience with VIP food and beverage offerings.
• Experience in developing and executing F&B menus.
• Demonstrates the ability to thrive in a fast-paced, high-energy, and loud environment.
• Demonstrates a commitment to the highest standards of service and operational excellence.

Physical Demands/Working Environment

• Fast-paced work environment with moderate to loud noise levels.
• Ability to lift up to 75 lbs. as required.
• Flexible schedule, including days, nights, weekends and holidays.
• Position requires extended periods of standing, as well as frequent bending and stooping.
• Ability to wear and operate an earpiece for radio communication.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

Job Posting Compensation Range: $80,000 - $90,000

Equal Employment Opportunity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodation is available on request for candidates to take part in all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Canada recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Canada may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.