Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

The Role:

You will have the opportunity to be a part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 will host over 180 concerts and private events annually. You will play a big role in continuing to make this venue an Ottawa staple. If you are ready to be part of Ottawa’s most memorable and historic shows, then you better keep on reading!

The Security Manager will report into the General Manager and will be responsible for the overall management of the Security Department to ensure Guest, Employee, Artist and Venue safety.

Responsibilities:

• Ensures compliance with all Live Nation Global Security policies and procedures, as well as applicable local, and federal laws and regulations, in coordination with the venue management team.
• Manages relationships with third-party security providers, including creating schedules and overseeing labour allocation to ensure adequate coverage for all events and required operating hours.
• Conducts regular patrols throughout the venue and all operational areas to monitor activity and take appropriate corrective action as needed.
• Investigates and resolves security related complaints promptly and professionally, implementing appropriate actions in accordance with venue and Live Nation Global Security policies.
• Works with the General Manager and the Regional Director of Security to review security footage of major incidents, prepare incident reports, and liaise with OPS as required.
• Monitors the ingress and egress of patrons, artists, and employees, ensuring proper screening procedures are followed upon entry and that all individuals exit the building safely.
• Provides guidance and direction to the security team, implementing necessary adjustments to optimize performance.
• Prepares nightly reports documenting timelines of daily and show related activities, including incidents involving unauthorized persons, compliant and non-compliant venue ejections, property damage, theft, or other unusual occurrences.
• Interviews, selects, trains, supervises, coaches and counsels Security staff to ensure efficient and effective department operations.
• Works with the General Manager and Regional Director, Clubs to plan and execute tabletop exercises.
• Knowledgeable in all emergency protocols for show-stop and show-pause procedures, as discussed in meetings conducted by the General Manager and touring teams.
• Liaises with venue management to execute emergency evacuation procedures when necessary, ensuring employees, artists, and patrons exit the venue safely and efficiently.
• Engages with patrons, artists, and employees in a courteous and professional manner to maintain a safe and welcoming environment.

Qualifications:

• Minimum of 3-5 years of experience in a similar role.
• Valid Security License required.
• Bilingual (English/French) skills are considered an asset.
• Working knowledge of security operations, safety practices in a business environment, and enforcement procedures.
• Strong de-escalation skills to manage conflicts.
• Strategic thinker with excellent creative problem-solving abilities.
• Exceptional verbal, written, and interpersonal communication skills.
• Demonstrates acute judgment, tact, and diplomacy.
• Strong sense of teamwork and ability to effectively execute security programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs. or more, with occasional periods of sitting.
• Flexible schedule, including days, nights, weekends and holidays.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

Job Posting Compensation Range: $80,000-$90,000

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.