Operations Manager - HISTORY, Ottawa

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!

The Operations Manager acts as direct support to the General Manager and Senior Operations Manager. Working predominantly on the floor during show times, this role is the main point of contact for event staff. The Operations Manager provides support to the management team in creating and implementing department operating and strategic plans for driving continuous improvements throughout the venue leading up to, and during, show time.

Responsibilities:

• Works all events, as the main point contact for event staff, and escalate issues to senior management.

• Support day-of-event execution by maintaining a visible presence on the floor and assisting all event staff departments as needed.

• Coach, correct, and mentor staff as needed.

• Executes staff schedules for event staff. Managing availabilities, time off requests and shift changes.

• Participates in the ongoing development, communication and implementation of team concepts, programs, and policies.

• Lead and facilitate pre-shift meetings and communicate operational updates to staff.

• Ensure all staff, operational tools, POS systems, and service areas are prepared and functioning prior to doors.

• Maintain accurate reporting, and document management systems as required.

• Ensuring adequate coverage in key venue areas.

• Administer verbal warnings and write ups as needed.

• Monitor service standards, guest experience, and operational efficiency throughout events.

• Collaborate with security and venue departments to support safe and effective event operations.

• Help resolve guest issues or concerns in a calm and respectful manner.

• Troubleshoot POS systems, handheld devices, and operational equipment as needed.

• Support reporting, and tip-out procedures when required.

• Ensure all departments complete end-of-night closing duties and venue standards are maintained before departure.

• Other duties as assigned by senior management.

Qualifications:

• High School Diploma or equivalent preferred.

• Must be Smart Serve Certified and at least 19 years of age or older.

• At least 2 years of experience in a similar management role.

• Strong strategic thinking and creative problem-solving skills.

• Excellent verbal, written and interpersonal communication skills.

• French, verbal and written an asset.

• Acute sense of judgment, tact and diplomacy.

• A strong sense of teamwork and ability to execute programs.

• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

• Availbale to work weekends, evenings, Holidays.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

The expected compensation for this position in Ontario is:  $30 per hour.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.