Job Summary:

JOB DESCRIPTION – Lead Software Engineer, Kubernetes

Location: East Coast, US (Remote)

Division: Ticketmaster NA

Line Manager: Lead Software Engineer

Contract Terms: Permanent, full-time/40h per week

THE TEAM

The Kubernetes Team is part of the larger Ticketmaster Techops Division, and Infrastructure segment. Our team spans North America and Europe, running Kubernetes and Container systems across NA, EMEA and APAC regions, supporting 30K+ unique deployments. We have coverage in 5 timezones, and this role is aimed at an engineer who loves to automate, and improve processes that help global entry and onsales succeed.

THE JOB

Our team owns both the core deployment of Kubernetes, as well as ~60 supporting apps, and is undergoing a migration to EKS Hybrid Clusters, to span AWS and On Prem Datacenters. You’ll join an on-call team of Principal and Senior engineers in ensuring secure, reliable and scalable systems are always online.

WHAT YOU WILL BE DOING:

• Tactical Work (55%)
• Design and implement backend systems that abstract infrastructure concerns and enable self-service capabilities, focused on integration inside of Kubernetes
• Develop and support internal tools, APIs, and automation frameworks used by infrastructure and application teams
• Write clean, testable, and well-documented code that serves as an example for the team
• Solutions Architecture (30%)
• Contribute to backend architectures and patterns that scale across infrastructure domains
• Create design documents, system diagrams, and proof-of-concepts for your projects
• Leverage Kubernetes and infrastructure-as-code tools to deliver reusable software components and automation services
• Collaborate with Principal Engineers on architectural decisions and implementation approaches
• Understanding of Linux and Networking around TCP/IP around the scale of our network
• Strategic Work (15%)
• Partner with team leads to deliver on platform modernization initiatives
• Share knowledge and best practices with team members
• Provide technical guidance to junior engineers and participate in code reviews
• Build backend systems primarily in Go, Rust, or Python, focusing on maintainable, testable, and observable code
• Develop CLI tools, APIs, and services that improve the developer experience
• Use Terraform to integrate with existing infrastructure components
• Apply software engineering best practices to infrastructure automation, including testing and observability
• Work in an Agile environment (SAFe) with scoped work in Jira, delivering on sprint commitments
• Implement security controls and compliance requirements through automation
• Support critical issues as part of the team rotation, with focus on building systems that minimize operational burden
• Ability to troubleshoot real time and historical issues, with an eye towards long term solutions

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Strong experience as a backend or platform software engineer, with exposure to developer tooling or infrastructure automation
• Previous experience as a Kubernetes Admin, or Power User deploying distributed applications to clusters
• Solid programming proficiency in at least one of: Go, Rust, or Python, with willingness to learn others
• Experience building internal APIs, automation tools, or platform services
• Working knowledge of GitLab CI/CD, and infrastructure-as-code tools like Terraform, Pulumi, or Ansible
• Understanding of observability and monitoring principles (e.g., Prometheus, Grafana)
• Good grasp of infrastructure concepts with a software engineering approach—this is not an operations or SRE role
• Experience working in Agile environments and comfortable with remote collaboration
• Nice to have: Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Administrator (CKA)

YOU (BEHAVIOURAL SKILLS)

• Detail-oriented problem solver with strong analytical and debugging skills
• Self-motivated and comfortable working independently while knowing when to seek guidance
• Passionate about software craftsmanship, clean code, and continuous learning
• Clear technical communicator who can explain complex concepts to both technical and non-technical stakeholders
• Focused on practical solutions that balance ideal design with delivery timelines
• Committed to code quality, testing, and building reliable systems
• Eager to learn and grow, with openness to feedback and coaching from senior team members
• Strong technical curiosity and willingness to dive deep into problems

BENEFITS & PERKS:

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER:

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability
• Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

• Integrity

• We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

• Belonging

• We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY:

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$140,000.00 USD - $175,000.00 USD

*** Pay is based on a number of factors including market location, qualifications, skills, and experience.*

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.