Premium Sales Supervisor - HISTORY, Ottawa

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!

This role reports directly to HISTORY’s Senior Operations Manager while overseeing the premium sales team. Responsibilities include managing a team of 10 staff, developing engaging sales and marketing incentives and strategies, and learning and operating Seven Rooms, Square, and Archtics systems to maximize efficiency and profitability. The role also oversees guest and employee satisfaction, ensuring operational standards are maintained while exceeding departmental goals within Live Nation and MLSE.

Responsibilities:

• Responsible for training of all non-Food & Beverage show premium positions to service the VIP lounge and Premium Seat locations.

• Works with the Senior Operations Manager in conjunction with MLSE to help market and sell premium seats and experiences.

• Leads and manages team to execute nightly operations in the premium space.

• Schedules and assigns tasks and positions on event days.

• Participates in pre-shift premium operations meeting with PSS team, Operations Supervisor & F&B Manager.

• Conducts all pre-shift meetings and assignments within PSS team.

• Acts as main liaison between PSS and operations team.

• Assists in set-up and organization and cleaning of box seating, VIP lounge, VIP entrance, and concierge stands.

• Reviews box seat inventory and updates sold map prior to show and communicates properly to the team.

• Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time.

• Manages the VIP Premium lounge as point of contact for vendors, entertainment, etc.

• Monitors all Premium locations throughout the evening, including controlling capacity in these spaces.

• Directs VIP hosts to greet box seat guests after arrival and follow-up throughout the evening.

• Works with Box Office Manager on ticket issues throughout show.

• Assists VIP service team, as needed, with closing open tabs at night end.

• Assists Security with challenging VIP clients and tables.

• Attends meetings as required with Senior Operations Manager and F&B Manager.

• Works collaboratively with other departments to maximize operational efficiency while delivering a once-in-a-lifetime experience to all current and future client-based fans.

• Elevates the client experience.

• Accomplishes additional tasks as assigned by management.

Qualifications:

• Must have 3+ years’ experience in hospitality with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment.

• Must have excellent interpersonal/relationship building skills.

• Must have supervisory, coaching and staff development experience.

• Must have a strong business aptitude.

• Must be Smart Serve Certified and at least 19 years of age or older.

• Experience using point of sales and inventory systems; Square, Sevenrooms and Archtics an asset but not required.

• Have an incredible ability to thrive in a fast-paced and high-volume environment while maintaining first-class hospitality.

• Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries.

• French, verbal and written an asset.

• Must be able to work evenings, weekends and holidays as required.

• A passion for live events and desire to ensure every Fan's experience is exceptional!

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

The expected compensation for this position in Ontario is: $25 per hour.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks often throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodation for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.