Box Office Supervisor - HISTORY, Ottawa

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!

Responsibilities:

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest Lists, Ticket Sales, Ticket Scanning, etc.).

• Assist and support Box Office staff in any of their job functions as needed.

• Participate in on-going training for all Box Office staff, including new hires.

• Work with Premium Seat Sales/VIP team on upsells, inventory management and any other tasks as they arise.

• Assist with pricing initiatives such as Platinum, Flex Pricing, and Special Ticket Offers when applicable.

• Work with Venue Operations/Guest Services on ADA tickets, relocating, or troubleshooting needs as they arise.

• Assist Senior Operations Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.

• Generate end-of-night reports for show settlement.

• Create, modify and maintain inventories for all ticketed events in a secure ticketing environment.

• Monitor and maintain functionality of all ticketing computers (software and hardware).

• Help set staff development, performance goals & monitor progress.

• Assist Senior Operations Manager with recruiting and hiring new staff.

• Support disciplinary processes, including performance management, formal corrective actions, and terminations where necessary.

• Communicate venue policies and provide exceptional service to customers, both in person and by phone.

• Resolve customer concerns and complaints and escalate to Venue Senior Management as needed.

• Process in-house ticketing requests and in-person ticket sales.

• Ensure positive and creative team environment within the department.

• Facilitate open communication with the Venue Management team, staff and all other venue departments.

• Must be able to work evenings, weekends and holidays as required.

Qualifications:

• A foundation and understanding of event ticketing.

• Experience with Box Office & Ticketmaster systems (TM1, TMWin, Archtics) a strong asset.

• Experience managing a POS system.

• Former leadership and customer service experience is an asset.

• Excellent communication skills in English (verbal and written). Proficiency in French is considered a strong asset.

• Understanding of basic computer functions and experience with MS Office (Word, Excel and Outlook).

• General office experience preferred but not required.

• Motivated, proactive self-starter who is organized and detail-oriented, with the ability to work effectively under pressure.

• Ability to remain calm and professional when handling challenging guest interactions, with a focus on effective de-escalation.

• Able to work effectively in loud, high-energy environments.

• A passion for live events and desire to ensure every customer experience is exceptional!

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

The expected compensation for this position in Ontario is: $25 per hour.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodation for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.