CS representative(EPI)

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CS representative(EPI)

TaipeiLINE Pay Taiwan Corporate Customer Support, Support Full-time

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LINE Pay is a premium payment service that attaches great importance to user experience and voice of customer, keep maintaining service quality. As a LINE Pay Customer Service Representative, you'll be the 2nd tier representative taking responsibility for user/merchant inquiries, enhance user experience, create customer loyalty. We are looking for a team member with passionate, professional work experience in communication to join us.

Responsibilities

• Follow clear Standard Operating Procedures (SOPs) to streamline work tasks.

• Cross-Functional Collaboration is required. Work closely with internal teams to resolve complex issues and improve overall service efficiency.

• Acting as customer advocated to find better solution of customer journey in each project.

• Tracking, monitoring customer feedbacks in the market.

Qualifications

• BS degree or above

• Have great CH/EN ability.

• Have good understanding of user communication.

• 2-3 years of relevant experience

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