Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Malaga
Req ID: 28492

Job Responsibilities

Customer service:

• Interact with customers promptly and professionally via phone and electronic communications

• Build and maintain customer relationships

• Process customer product / parts orders in the required processing time as per instruction from the Customer Service Manager

• Continue to build relationships with the Sales departments inclusive of actioning TSR’s enquiries and providing pricing and availability of stock

• Participate in training including but not limited to:

• Product knowledge (new technologies and ranges)

• Handling customer complaints / issues

• Phone manner / techniques

• Formal training as decided by Customer Service Manager

• Provide accurate reporting to the Customer Service Manager on trends or issues regarding products, logistics, or customer interactions

Job Requirements

Experience:

Minimum of 2 years experience working in a Customer Service environment. Minimum 2 years experience of logistics coordinator.

Skills: Communication Ability to deal with difficult conversations and aptitude in resolving issues Analytical skills and business acumen Excellent customer service skills and a willingness to go extra lengths to “delight the customer

Knowledge: Experience with SAP desirable Knowledge of welding machines/consumables an advantage

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.