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Senior Claims Resolution Specialist – SC Specialty

Liberty Mutual

Senior Claims Resolution Specialist – SC Specialty

Liberty Mutual

Remote, Remote, United States

·

Remote

·

Full-time

·

2mo ago

Responsible for the investigation, evaluation and disposition of cases on assignment, which may include an established portion of the office/team workload and/or individual assigned cases that present high exposure or complex coverage or liability issues.

Works autonomously within prescribed authority limits.

Manages, investigates, and resolves claims.

Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.

Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.

Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.

Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.

Confers with trial counsel and prepares trial reports.

Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.

Responds to various written and telephone inquiries including status reports.

Ensures adequacy of reserves.

Recommends reserve increases on cases in excess of authority.

Accountable for security of financial processing of claims, as well as security information contained in claims files.

Responsible for managing the practices and billing activities of outside and in-house counsel.

May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies.

May be involved in special projects and/or mentoring at the direction of local management. A strong background in casualty, litigation and coverage analysis and the writing of coverage position letters.

Small commercial general liability claims background Must have an expert knowledge of coverage, liability, and complex claims handling procedures.

Must be able to effectively handle claims at the highest technical and complexity level.

Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required.

Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.

The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.

Ability to obtain proper licensing as required.

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About Liberty Mutual

Liberty Mutual

Liberty Mutual is a diversified global insurer and the sixth-largest property and casualty insurer in the United States. The company provides personal and commercial insurance products including auto, home, life, and business coverage.

10,001+

Employees

Boston

Headquarters

Reviews

3.4

10 reviews

Work Life Balance

2.8

Compensation

3.7

Culture

3.4

Career

3.6

Management

3.2

55%

Recommend to a Friend

Pros

Great training programs

Good pay and benefits

Supportive management

Cons

High workloads with little relief

Stressful work environment

Slow decision making processes

Salary Ranges

3,207 data points

Junior/L3

Junior/L3 · Analyst

1 reports

$108,905

total / year

Base

$94,700

Stock

-

Bonus

-

$108,905

$108,905

Interview Experience

8 interviews

Difficulty

2.4

/ 5

Duration

14-28 weeks

Offer Rate

25%

Experience

Positive 25%

Neutral 50%

Negative 25%

Interview Process

1

Application Review

2

HR Screen/Phone Interview

3

Technical/Behavioral Interview

4

Panel/Hiring Manager Interview

5

Offer

Common Questions

Behavioral/STAR

Technical Knowledge

Past Experience

Culture Fit