Jobs

Senior Claims Resolution Specialist – SC Specialty
Remote, Remote, United States
·
Remote
·
Full-time
·
3mo ago
Responsible for the investigation, evaluation and disposition of cases on assignment, which may include an established portion of the office/team workload and/or individual assigned cases that present high exposure or complex coverage or liability issues.
Works autonomously within prescribed authority limits.
Manages, investigates, and resolves claims.
Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.
Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
Confers with trial counsel and prepares trial reports.
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
Responds to various written and telephone inquiries including status reports.
Ensures adequacy of reserves.
Recommends reserve increases on cases in excess of authority.
Accountable for security of financial processing of claims, as well as security information contained in claims files.
Responsible for managing the practices and billing activities of outside and in-house counsel.
May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies.
May be involved in special projects and/or mentoring at the direction of local management. A strong background in casualty, litigation and coverage analysis and the writing of coverage position letters.
Small commercial general liability claims background Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
Must be able to effectively handle claims at the highest technical and complexity level.
Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required.
Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
Ability to obtain proper licensing as required.
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About Liberty Mutual

Liberty Mutual
PublicLiberty Mutual Insurance Company, often referred to as Liberty Mutual Insurance, is an American diversified global insurer and the sixth-largest property and casualty insurer in the world. It ranks 87th on the Fortune 100 list of largest corporations in the United States based on 2024 revenue.
10,001+
Employees
Boston
Headquarters
Reviews
3.7
10 reviews
Work-life balance
4.0
Compensation
2.5
Culture
4.2
Career
2.8
Management
3.0
65%
Recommend to a friend
Pros
Good work-life balance
Supportive management and team
Excellent benefits and job security
Cons
Poor compensation and pay not competitive
Limited growth opportunities and slow career progression
Inconsistent and poor management
Salary Ranges
1,553 data points
Junior/L3
Junior/L3 · Customer Service Representative
353 reports
$51,965
total per year
Base
$49,379
Stock
-
Bonus
$2,586
$39,521
$68,862
Interview experience
8 interviews
Difficulty
2.4
/ 5
Duration
14-28 weeks
Offer rate
25%
Experience
Positive 25%
Neutral 50%
Negative 25%
Interview process
1
Application Review
2
HR Screen/Phone Interview
3
Technical/Behavioral Interview
4
Panel/Hiring Manager Interview
5
Offer
Common questions
Behavioral/STAR
Technical Knowledge
Past Experience
Culture Fit
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