Description
Join our USRM Collections Team as a Litigation Support Team Member and play a key role in protecting revenue and influencing litigation outcomes. In this position you will manage litigation accounts for unpaid Small Commercial premium collections, collaborating closely with internal partners, outside collection agencies, and external legal counsel. The work requires careful, case‑by‑case decision making informed by thorough investigation, sound judgment, and professional discretion. Many matters will call for detailed account analysis and effective negotiation to preserve revenue while minimizing cost and risk.

We are looking for a hands‑on Litigation Support professional to oversee end‑to‑end litigation preparation and support, drive operational improvements, and partner across teams to enhance recoveries and reduce charge‑offs. This role blends legal exposure, operational leadership, and people development. Responsibilities include preparing exhibits and case files, responding to discovery, and supporting trials and hearings (including travel as required). You will also manage complex account activities such as dispute resolution, reconciliations, settlement negotiations, and skip tracing.

Your work will have a direct, positive impact on the company’s financial health by improving recoveries and reducing charge‑offs. You will also strengthen partnerships across teams and agency partners while leading meaningful process and system improvements.

Key responsibilities:

• Litigation support
• Prepare and organize case files for in‑house and external counsel, produce exhibits and reconciliations, and support trial preparation and logistics.
• Provide in‑court support and serve as a witness; be prepared to testify or be deposed.
• Prepare and manage case files for in‑house and external counsel, including drafting exhibits, producing reconciliations, responding to interrogatories, and managing litigation logistics and costs.
• Manage day‑to‑day casework: dispute resolution, account breakdowns, settlement negotiations, complaint review, payment arrangements, account closures, and skip tracing.
• Financial performance
• Support team goals for recovery rates and small commercial charge‑off targets through negotiation and account closures.
• Collaborate with vendors and law firms to maximize recoveries and minimize losses.
• Complex issue resolution and analysis
• Investigate and resolve escalated disputes, complaints, and out‑of‑balance transactions.
• Use spreadsheets, advanced system queries, and exhibits to summarize receivables and provide well‑reasoned recommendations to address issues and improve processes.
• Operational excellence
• Meet SLAs across Litigation Support workflows and achieve productivity, average handle time (AHT), and quality targets.
• Prevent backlogs and resolve escalations within established SLAs.
• Serve as a primary owner of legal communications and requests, independently handling billing and collection inquiries, requests, and disputes.
• Analyze financial information and resolve premium booking discrepancies.
• Partner with market stakeholders to ensure customers have accurate and complete financial information.
• Create exhibits that summarize account details and participate as a trial witness.
• Continuous improvement and project leadership
• Identify and lead process improvement and automation initiatives, quantifying expected impacts where possible.
• Serve as a subject matter expert on billing modernization and system retirement efforts.
• Lead projects of varying complexity, maintain organized project management, and deliver on commitments.
• Team mentorship and development
• As a Team Lead, mentor colleagues, promote cross‑training, provide regular feedback, and model strong interpersonal and problem‑solving behaviors to support team growth.
  Qualifications- Education and experience
• BS/BA in Accounting, Finance, Economics, or Business Management plus at least 12 months of relevant experience. Participation in a company rotational program may be considered in lieu of specific experience. Paralegal certification is a plus.
• Skills
• Strong critical thinking, analytical ability, detail-oriented, technical, negotiation, relationship building, communication, writing, investigative, collaborative, problem‑solving skills, ability to handle competing demands, & professionalism. Excellent interpersonal skills are required.
• Intermediate to advanced proficiency with Microsoft applications—particularly Excel.
• Industry knowledge
• Basic understanding of the insurance industry, GAAP accounting, state regulatory environments, rating plans, and knowledge of billing/collection/legal/audit processes.
• Systems experience
• Experience with collections or billing systems (e.g., CBS, Majesco, At Work, Collect One) is strongly preferred but not required.
• Legal exposure
• Prior litigation experience and/or experience being deposed is strongly desired.
• Travel
• Ability to travel, often on short notice, primarily on the East Coast with occasional travel to other U.S. locations is a requirement.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices:

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco