Senior Process & Change Manager

Lead and support operational transformation initiatives from opportunity identification through implementation and value realization. Identify, assess, and prioritize opportunities to improve operational efficiency, effectiveness, scalability, and workforce optimization. Partner with business and operational leaders to develop solutions that improve operating models, streamline workflows, and enhance the experience of front-line teams. Support governance, reporting, value tracking, and implementation activities associated with operational improvement initiatives. Develop business cases with input from leaders and stakeholders, including objectives, scope, timing, resource needs, expected benefits, and implementation considerations. Maintain and improve business process documentation and process maps to support consistent execution and informed decision making. Provide change management support for initiatives impacting NA underwriting and operations teams, including stakeholder engagement, communications, readiness, adoption, and sustainment activities. Leverage a structured change management methodology, such as Prosci, to support effective adoption across people, process, data, and technology. Build consensus and gain buy-in across cross-functional stakeholder groups. Identify risks, dependencies, constraints, and trade-offs, and provide recommendations to leaders and stakeholders. Escalate and help resolve issues that create delivery risk or impact expected outcomes. Strong knowledge of project management, process improvement, and change management principles and practices. Proven ability to manage initiatives of varying complexity from opportunity identification through implementation and value realization. Experience supporting operational transformation, workforce optimization, process redesign, or business efficiency initiatives. Ability to develop business cases, define scope, assess impacts, identify dependencies, and measure outcomes. Strong analytical, problem-solving, communication, and organizational skills. Advanced influencing, facilitation, presentation, and stakeholder management skills. Ability to work effectively across cross-functional teams, including operations, underwriting, product, data, technology, and leadership stakeholders. Experience with change management frameworks such as Prosci preferred. Project management certification preferred. Proven business operations knowledge, including understanding of operating models, business processes, and value chains strongly preferred. Bachelor's degree or equivalent experience, plus 6+ years of relevant experience in project management, process improvement, operational transformation, change management, or related disciplines. Strong knowledge of project management principles and concepts. Strong ability to manage all aspects of the project management life cycle. Proficient with project management tools. Project management certification strongly preferred. Displays strong communication, organizational, analytical, critical thinking, and team building skills. Advanced presentation, influencing, and relationship management skills. Strong business operations knowledge to include understanding the function's value chain and market conditions strongly preferred. Competencies typically acquired through a Bachelor's degree or equivalent experience. Advanced degree preferred. Minimum of 8 years of relevant experience to include project management work.