Owns the development and performance of a Claims team ensuring the quality, accuracy, and timely resolution of Construction Defect claims of all complexities. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills. Advocates claims customer service excellence by building empathy and passion for the customer experience that meets and exceeds customer expectations. Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, rewards and recognizes employees to reinforce behaviors that ensure service excellence, and holds other accountable for the development of their teams. Monitors the performance of teams, analyzing any problematic trends to identify root cause problems. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed. Resolves complaints, problems, and coverage questions that are escalated from teams, escalating further if needed. Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards. Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals. Leadership: able to lead and coach teams by giving clear feedback, coaching one‑on‑one, and helping people grow; prior people‑leader experience is a plus. Leading change and culture: experienced at guiding teams through transitions, promoting a growth mindset, and building a positive, accountable team culture that encourages learning and continuous improvement. 5+ years in construction/general liability coverage claims litigation environment. Understanding/expertise in the means and methods of construction. Ability to lead and manage multiple claims teams (or Claims Reps /Specialists) and effectively communicate operational procedures. Knowledge of principles and methods pertaining to the claims field; knowledge of claims management practices, company operations and policies. Advanced insurance related designations / CPCU preferred. 7-10 years of relevant and progressively more responsible claims work experience required, bachelor`s degree preferred.