Claims Process Owner - Casualty

Extensive casualty litigation experience, including deep knowledge of claims handling, litigation strategy, staff counsel utilization, ALAE spend, and cycle time management. Experience leading and designing litigation processes and legal/claims workflows to improve accuracy, efficiency, and outcomes. Claims leadership experience with demonstrated ability to influence outcomes, lead cross-functional initiatives, and drive operational improvements. Experience creating clear process workflows, control points, escalation paths, and operating models to improve litigation handling. Strong analytical skills with demonstrated root cause problem-solving ability. Ability to collaborate with claims, legal, staff counsel, field leadership, and workstream leaders to design and implement process improvements. Demonstrates superior claims/process knowledge/experience Advanced business operations knowledge to include understanding the functions value chain and market conditions Displays a solid understanding of the functions strategy (ie Claims) and ensures strong alignment with the process(es) owned Proven ability to manage the process life cycle for multiple processes of varying complexity, as part of implementing business process changes Advanced presentation, communication, organizational, influencing, and relationship management skills Proven success leading change initiatives while establishing and maintaining effective relationships Displays strong research, problem solving, analytical, and critical thinking skills Knowledge of available data sources/elements and associated strengths and shortcomings Strong understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology Solid knowledge of database software preferred Knowledge of business intelligence tools preferred Competencies typically acquired through a bachelor`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 9 years of advanced leadership in claims process, operations, or project management Similar experience in a field directly related to the applicable process would be considered Own the creation and implementation of litigation processes and strategies that support casualty legal accuracy, staff counsel utilization, and improved claim outcomes. Lead assigned casualty litigation workstreams and execution of key deliverables. Own litigation workflows to increase focus and proactivity from litigation strategy creation at onset through active legal engagement, barrier removal, and negotiation support throughout the life of the file. Develop process improvements that strengthen conversion management, ALAE control, cycle time reduction, and accurate cost per claim outcomes. Identify process gaps, control weaknesses, and decision-point breakdowns, and translate findings into clear process designs and operating changes. Align stakeholders across claims, legal, staff counsel, and enabling teams on priorities, milestones, and implementation plans. Analyze litigation trends, metrics, file reviews, and process observations to identify root causes, barriers, and opportunities for process redesign.