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채용LexisNexis (RELX)

Hybrid Customer Service Rep

LexisNexis (RELX)

Hybrid Customer Service Rep

LexisNexis (RELX)

·

On-site

·

Full-time

·

2mo ago

필수 스킬

Customer Service

Communication

Problem Solving

Customer Contact Center Assistant IIDo you love providing excellent customer service?Would you like to join our dynamic team?About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Our Customer Support Team is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, email and online chat. Our goal is to give our customers the information they need and deliver high quality assistance.

About the Role

As a Customer Contact Center Assistant, you will provide inbound/outbound phone and email customer support. Your expertise and experience will assist in the accurate processing of orders, bills, accounts, and service applications. Utilizing your excellent communication skills, you will troubleshoot and resolve customer complaints while maintaining high quality service standards,

Responsibilities

  • Responding to customer inquiries promptly and efficiently
  • Processing customer orders, bills, accounts, and applications
  • Troubleshooting and resolving customer complaints
  • Maintaining consistent service and quality standards
  • Collaborating effectively with team members
  • Improving processes and knowledge to enhance customer experience

Requirements

  • Have some experience in a customer service or administrative role
  • Have excellent written and verbal communication skills
  • Be able to remain calm and professional in stressful situations
  • Have a positive attitude and a passion for helping customers.
  • Have excellent problem-solving skills to efficiently resolve customer issues
  • Be able to work well in a team environment, but also independently

Learn more about the LexisNexis Risk team and how we work here

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click[here

](https: //www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our [Applicant Request Support Form](https://nam11.safelinks.protection.outlook.com/?urlhttps%3A%2F%2Fforms.office.com%2Fr%2FeVgFxjLmAK&data05%7C02%7CSharon.

Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169028029%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hc Gki OnRydWUs IlYi OiIw LjAuMDAwMCIs IlAi OiJXaW4z MiIs IkFOIjoiTWFpbCIs IldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata2Dm7y%2B%2Flckb5oqa13cjE0WAV1kG%2BuqVQDi4dpvwoM5E%3D&reserved0) or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams[here](https://nam11.safelinks.protection.outlook.com/?urlhttps%3A%2F%2Fstories.relx.com%2Fhow-to-avoid-job-scams%2Findex.html&data05%7C02%7CSharon.

Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169036749%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hc Gki OnRydWUs IlYi OiIw LjAuMDAwMCIs IlAi OiJXaW4z MiIs IkFOIjoiTWFpbCIs IldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdatab McV1zP1yRXUuNWYwy GuPPb7l CyTuoA%2BGPT0d5MfO8I%3D&reserved0).

Please read our [Candidate Privacy Policy](https://nam11.safelinks.protection.outlook.com/?urlhttps%3A%2F%2Fwww.relx.com%2Fcareers%2Fjoin-us%2Fprivacy&data05%7C02%7CSharon.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

[EEO Know Your Rights](https://nam11.safelinks.protection.outlook.com/?urlhttps%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2023-06%2F22-088_EEOC_KnowYourRights6.12.pdf&data05%7C02%7CSharon.

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LexisNexis (RELX) 소개

LexisNexis (RELX)

Provides data and technology services, analytics, predictive insights, and fraud prevention for a wide range of industries.

10,001+

직원 수

Alpharetta

본사 위치

$41.2B

기업 가치

리뷰

4.2

47개 리뷰

워라밸

4.1

보상

4.6

문화

4.4

커리어

4.2

경영진

3.7

86%

친구에게 추천

장점

Flexible remote work options and good work-life balance

Competitive compensation packages with equity

Opportunities for continuous learning and growth

단점

Organizational changes and restructuring can be disruptive

Internal politics in some teams

Fast-paced environment with tight deadlines

연봉 정보

66개 데이터

Junior/L3

Mid/L4

Junior/L3 · Data Analyst I

2개 리포트

$72,805

총 연봉

기본급

$63,221

주식

-

보너스

-

$72,805

$72,805

면접 경험

5개 면접

난이도

3.0

/ 5

소요 기간

14-28주

경험

긍정 0%

보통 80%

부정 20%

면접 과정

1

Application Review

2

HR Screen

3

Technical Interview

4

Background Check

5

Offer

자주 나오는 질문

Technical Knowledge

Past Experience

Behavioral/STAR

Data Analysis