Customer Contact Center Assistant IIDo you love providing excellent customer service?Would you like to join our dynamic team?About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Our Customer Support Team is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, email and online chat. Our goal is to give our customers the information they need and deliver high quality assistance.

About the Role

As a Customer Contact Center Assistant, you will provide inbound/outbound phone and email customer support. Your expertise and experience will assist in the accurate processing of orders, bills, accounts, and service applications. Utilizing your excellent communication skills, you will troubleshoot and resolve customer complaints while maintaining high quality service standards,

Responsibilities

• Responding to customer inquiries promptly and efficiently
• Processing customer orders, bills, accounts, and applications
• Troubleshooting and resolving customer complaints
• Maintaining consistent service and quality standards
• Collaborating effectively with team members
• Improving processes and knowledge to enhance customer experience

Requirements

• Have some experience in a customer service or administrative role
• Have excellent written and verbal communication skills
• Be able to remain calm and professional in stressful situations
• Have a positive attitude and a passion for helping customers.
• Have excellent problem-solving skills to efficiently resolve customer issues
• Be able to work well in a team environment, but also independently

Learn more about the LexisNexis Risk team and how we work here

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click[here

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