Position: Regional Account Manager (m/f/d)

Company: ICIS

Location: Greater Frankfurt am Main Area (hybrid - 3 days office)

About the Business

At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below.

Independent Commodity Intelligence Services | ICIS

About the Team

You’ll join a collaborative, international commercial team at ICIS that works closely with some of the world’s most influential players in the commodities markets. The team combines deep market expertise with a strong customer-first mindset, partnering with clients to help them navigate complex global value chains and make informed, sustainable decisions. Collaboration, knowledge-sharing, and long-term relationships are at the heart of how the team operates.

About the Role

In this role, you will be responsible for managing and growing a high-value client portfolio, typically between $2–3 million, with a strong focus on customer retention, cross-sell, and upsell opportunities. Acting as a trusted advisor, you’ll build long-term relationships by understanding your clients’ challenges and delivering solutions that create real business value. You’ll work closely with internal stakeholders across sales, product, and market experts to drive revenue growth and ensure an excellent customer experience.

Responsibilities:

• Maintain and develop relationships with clients on a portfolio of between $2 to $3 million looking for cross or upsell opportunities.

• Establish strong long term customer relationships and understand clients’ issues, pains, and challenges.

• Increase revenue by maintaining an accurate pipeline of opportunities and Account Plans.

• Maintain high volume and high-quality customer engagement through phone, social media, virtual meetings, and face to face meetings onsite.

• Collaborate with all relevant business functions locally and globally.

Requirements:

• A high level of energy, competitiveness, with a desire to learn and develop new skills.

• Self-motivated to succeed in their career, wants to grow and develop and is willing to work hard to achieve this.

• Has the flexibility to adapt to a fast-changing environment and reacts well to constant change.

• A creative problem solver who is curious about everything and willing to ask questions and challenge.

• Someone who can demonstrate success in a sales role and an understanding of a sales process.

• A team player who is willing to be brave, to try and to fail.

• Excellent communication skills, fluent in German and English, both written and verbally.

What’s on offer?

• A highly competitive salary with commission/bonus plus Over Target earnings.

• Benefits Package including Job ticket and much more.

• Fantastic office in the heart of the city with flexible working from home.

• Excellent opportunities for progression supported by an extensive training programme covering; “Onboarding”, “Sales Training Academy” and “Sales Accelerator Programme”.

• Excellence Club – Open to the global salesforce with the top performers being flown on holiday as prizes

• Regular team socials.

• The chance to work in a collaborative culture of high performance and success with colleagues who want to succeed and overachieve.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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