Job Description

Lead Software Engineer, Service Now AIWe are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Lead Software Engineer, Service Now reports directly to the Engineering Manager. As a Lead Software Engineer, Service Now, you would be responsible for leading the design, development, and evolution of enterprise‑grade Service Now solutions with the deep expertise in Now Assist and Agentic AI implementation within the Service Now Platform.

This role requires a hands‑on who combines deep platform expertise, AI‑driven automation, and integration architecture to deliver scalable, secure, and business‑aligned Service Now solutions. You will be a key technical authority driving the design, development, and deployment of AI-powered solutions across our enterprise Service Now environment.

Responsibilities include working closely with the product management team to ensure we deliver the best user experiences.

Your Responsibilities on the Team

• Own the end‑to‑end Service Now architecture across Now Assist capabilities related to Platform, ITSM and HRSD.
• Design scalable, upgrade‑safe solutions aligned with Service Now best practices and enterprise standards.
• Lead technical design reviews and architecture governance
• Integrate Service Now with large language models and third-party AI services.
• Define and govern AI skill configurations, virtual agent flows.
• Ensure data security, role‑based access, and compliance
• Monitor AI feature performance, fine tune agentic workflows and drive adoption metrics across business units
• Architect Agentic AI workflows to enable autonomous or semi‑autonomous task execution
• Identify opportunities where AI meaningfully reduces manual effort and improves service outcomes
• Act as a trusted advisor to Business leaders, product owners & enterprise architect
• Influence roadmap planning, platform strategy, and prioritization decisions
• Promotes a supportive and collaborative teamwork environment across diverse groups
• Evaluates interdependencies; thinks critically / systemically when solving problems

Your Toolbox Core Platform Skills

• Advanced Service Now scripting (JavaScript, Script Includes, Business Rules, Client Scripts)
• Flow Designer and advanced workflow orchestration
• Platform Security

Specialized Expertise

• Now Assist ITSM and HRSD
• Next Experience
• AI Agent Studio & AI Control Tower
• Process Automation Designer
• Integration Hub and enterprise integrations

Education and Experience Requirements

• 8+ years of overall IT experience
• 6+ years of hands‑on Service Now development and architecture experience
• Proven experience leading complex, enterprise‑scale Service Now implementations
• Strong understanding of service management, business workflows, and enterprise systems
• Excellent communication, leadership, and problem‑solving skills

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.# at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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