Sr. Manager, ServiceNow HR Product & Associate Experience at Lennar

Job Description

Location: Remote

Team Description

Our HR Technology Team is actively engaged in enhancing HR technology connectivity, streamlining HR processes, and improving associate experiences through strategic technology implementations and vendor partnerships!

Our mission is to enable leaders to hire, train, and retain the best Associates, supporting our vision to be the nation's leading homebuilder.

Role Description

The Sr. Manager of HR Technology & Associate Experience will play a critical role in project prioritization, technology implementations, and process improvements to support our HR Centers of Excellence (COEs). You will act as an internal consultant, leveraging analytics, research, and existing HR Technology to drive improvements in the Hiring, Training, and Retaining of Lennar’s Associates. This role will partner closely with both our HR Operations and Corporate Communication teams to scale and deliver our Associate Experience platform for all Lennar associates.

Your Responsibilities on the Team

• Craft product vision and strategies across multiple Service Now Domains- HR Service Delivery and Employee Center Pro

• Define strategy and problems to solve across the associate experience

• Asses and drive feature prioritization through data and insights

• Drive product lifecycle from ideation to deployment while cross collaborating with multiple teams

• Build and define objectives and key results

• Track and report out on business outcomes and measurements of success

• Own and manage the product backlog

• Provide business and functional requirements for tech implementations

• Lead and empower agile project teams to deliver results in an efficient manner that aligns with the greater business strategy and supports desired business outcomes

• Create an environment where Associates respect and adhere to Lennar’s three core values of quality, value, and integrity

Minimum Qualifications

• Education:

• Bachelor's degree and 5 years' relevant experience in product management (or related field), OR

• Master's degree and 3 years' relevant experience

• Experience:

• Relevant work experience in a field emphasizing Human resources, Project Management, Product Management, and/or talent acquisition.

• Proven experience translating business problems into actionable business requirements for technology deliverables.

• Knowledge, Skills, and Abilities:

• Advanced skills in creating product roadmaps

• Familiarity with HRIS and Workday Recruit

• Knowledge of service delivery KPIs, such as time to resolution, deflection rates, and usage metrics.

• Strong stakeholder management skills, particularly in collaborating with HR and business leaders.

• Strong communication and storytelling skills, capable of explaining technical findings to non-technical stakeholders.

• Ability to manage multiple projects with competing deadlines in a fast-paced environment.

• Strong problem-solving abilities, with a proactive approach to identifying and addressing business challenges.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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