Job Description

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Lead Software Engineer, Service Now reports directly to the Engineering Manager. As a Lead Software Engineer, Service Now, you would be responsible for leading the design, development, and evolution of enterprise‑grade Service Now solutions with a strong focus on Customer Service Management (CSM),Enterprise Service Workflows—specifically Finance Workflows including custom applications.

This role requires a hands‑on who combines deep platform expertise, modern UX development and integration architecture to deliver scalable, secure, and business‑aligned Service Now solutions.

Responsibilities include working closely with the product management team to ensure we deliver the best user experiences.

Your Responsibilities on the Team

• Own the end‑to‑end Service Now implementation across CSM and Finance Enterprise Service Workflows.
• Design scalable, upgrade‑safe solutions aligned with Service Now best practices and enterprise standards.
• Lead technical design reviews and architecture governance
• Optimize customer experience using modern UI and AI‑assisted workflows
• Design seamless employee experiences using UI Builder and reusable components
• Ensure data security, role‑based access, and compliance
• Architect Finance‑specific workflows and integrate with ERP and financial systems
• Lead development using UI Builder and Next Experience
• Service portal custom development to support existing apps
• Lead integration strategy with CRM, ERP, HRIS, Finance, and third‑party systems
• Act as a trusted advisor to Business leaders, product owners & enterprise architect
• Influence roadmap planning, platform strategy, and prioritization decisions
• Promotes a supportive and collaborative teamwork environment across diverse groups
• Evaluates interdependencies; thinks critically / systemically when solving problems

Requirements Core Platform Skills

• Advanced Service Now scripting (JavaScript, Script Includes, Business Rules, Client Scripts, Service Portal custom widgets)
• Flow Designer and advanced workflow orchestration
• Performance tuning, upgrade planning, and technical debt management

Specialized Expertise

• Enterprise Service Workflows (Finance focus)
• Customer Service Management (CSM)
• UI Builder and Next Experience
• Playbook experience
• Custom App development using Service Now App Studio
• Integration Hub and enterprise integrations

Education and Experience Requirements

• 8+ years of overall IT experience
• 6+ years of hands‑on Service Now development and architecture experience
• Proven experience leading complex, enterprise‑scale Service Now implementations
• Strong understanding of service management, business workflows, and enterprise systems
• Excellent communication, leadership, and problem‑solving skills

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

During the course of your employment, you may be required to use, download, or access certain Company-approved tools, programs, applications, or systems. These resources may include, but are not limited to, applications designed for customer engagement, operational efficiency, data analysis, Artificial Intelligence (AI) tools, and other business functions.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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