Job Description
We Are LennarLennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. We build quality homes, deliver exceptional customer service, give back to the communities where we live and work, and foster a culture of opportunity and growth throughout every stage of an Associate’s career.Lennar is a Fortune 500® company and consistently ranked among the top homebuilders in the United States.Join a Company That Empowers You to Build the Future of Home buyingAt Lennar, we believe the home buying journey should feel clear, supportive, and modern from day one.We’re looking for a Senior Product Designer to help create a new Lennar mobile app that supports customers from the moment they start their home buying journey through closing and beyond. This app will become the primary digital companion for our buyers, bringing together education, guidance, communication, and support in one intuitive experience.You’ll design customer-facing experiences that help buyers navigate key moments like financing, title, insurance, closing, and warranty, while also partnering closely with Salesforce-backed systems that support internal workflows and customer communication.This is an opportunity to design a product that people rely on during one of the biggest decisions of their lives.What You’ll Help BuildYou’ll contribute to the design of a new Lennar app that includes:A guided onboarding experience for customers starting the home buying processEducational flows covering mortgages, title, insurance, closing, and next stepsWarranty request and service tracking experiencesAn AI-powered chatbot that helps customers ask questions and get answers quicklySeamless connections between customer-facing experiences and Salesforce-powered workflowsCreating the delivery mechanism for a long-term relationship between our customers and Lennar, driving revenue through referralsThis role sits at the intersection of mobile app design, customer experience, and operational systems, helping ensure the app feels simple and human while working seamlessly behind the scenes.Your Responsibilities on the TeamDesign intuitive, customer-first mobile app experiences across iOS and AndroidTranslate complex home buying concepts into clear, approachable UI and flowsDesign and iterate on:Customer onboarding and education experiencesWarranty request and service workflowsAI chatbot interactions and conversation patternsKey milestones like financing, title, insurance, and closingCollaborate closely with Product, Engineering, Salesforce teams, CX, Marketing and Field OpsPartner with Salesforce stakeholders to ensure app experiences align with backend workflows and data modelsCreate user flows, wireframes, high-fidelity mockups, and interactive prototypesApply Lennar’s design system while helping evolve it for mobile-first use casesConduct usability testing and incorporate feedback into iterative improvementsHelp define how the app experience is reviewed, shared, and showcased internallyBonus Impact AreasHelp shape how AI is used responsibly and effectively within the customer experienceImprove customer confidence and reduce friction during the home buying journeyCollaborate with Analytics to understand usage, drop-off points, and customer questionsInfluence how Salesforce-driven workflows surface information to customers in clear, actionable waysRequirements5+ years of experience in product, UX/UI, or app designStrong portfolio showcasing mobile app design and UX thinkingProficiency in Figma and modern prototyping toolsExperience designing customer-facing products with complex flowsComfort collaborating with engineers, product managers, and Field OpsFamiliarity with Salesforce-supported workflows or CRM-driven productsCuriosity about AI tools, chatbots, or conversational designStrong understanding of responsive design, accessibility, and design systemsAbility to work autonomously and bring clarity to ambiguous problemsConfidence presenting design decisions to cross-functional stakeholdersBonus:Experience designing apps that support education, onboarding, or service requestsFamiliarity with home buying, real estate, fintech, or customer service platformsPhysical & Office / Site Presence RequirementsThis is primarily a sedentary role requiring the ability to operate a computer, communicate clearly, and collaborate across teams. Reasonable accommodations may be made for individuals with disabilities.This information is intended as a general overview and may be modified based on business needs. at LennarAt Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedInhttps://www.linkedin.com/company/lennar/> for the latest job opportunities.Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.