Service Configuration & Asset Management Specialist

• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

The Asset & Service Configuration Management Specialist is responsible for ensuring accurate, reliable, and accessible information about IT assets, services, and configuration items (CIs) throughout their lifecycle.

This role owns and champions both Configuration Management and Asset Management practices, ensuring alignment with ITIL, SIAM, and organisational governance. You will ensure the integrity of the CMDB and asset repositories, drive continual improvement of processes and tooling, and provide trusted data to support service delivery, assurance, and decision making.

Key Responsibilities

• Lead and improve Asset and Configuration Management practices, policies, processes, operating models, and roadmaps across the organisation.

• Own the integrity, accuracy, and completeness of asset data, CMDB records, CI relationships, and service mappings.

• Drive improvements to Service Now Asset, CMDB, Discovery, and Service Mapping tools, and integrate practices across ITSM functions.

• Plan and manage audits, reconciliations, compliance activities, reporting, and change reviews to ensure CMDB quality, optimisation, and risk management.

• Provide guidance and support to projects, technical teams, vendors, and service providers while mentoring staff and driving asset lifecycle and optimisation outcomes

About You and What You'll Bring

• Experience in Asset and/or Configuration Management with strong ITIL knowledge and ITIL v3 certification minimum (ITIL v4 preferred).

• Methodical and detail-oriented professional with strong accountability, independent thinking, and a focus on delivering high-quality, secure, consistent, and scalable ICT services.

• Proactive and collaborative with the ability to take end-to-end ownership, follow through on commitments, and work effectively across teams in high-pressure environments.

• Experience with Service Now (Asset Management, CMDB, Discovery, and Service Mapping), asset/configuration audits, data reconciliation, reporting, documentation, and strong Excel-based data analysis.

• Strong communication and stakeholder engagement skills, with desirable experience in SIAM and Defence DSMS/Tamit/dctrack environments

This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 level security clearance and be willing and able to uplift to an NV-2.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.