Service Delivery Manager at Leidos

• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

We are seeking a motivated and experienced Technical Operations Service Delivery Manager to oversee daily operations and ensure seamless delivery to our Customer. In this role, you’ll manage operational performance, uphold service levels, and coordinate weekly, fortnightly, and monthly reporting. Your responsibilities will also include staff management, performance management, active engagement and oversight of ongoing projects, and maintaining strong relationships for operational success.

The ideal candidate will possess technical understanding of AIX, Unix, Midrange systems, Middleware, Data Centre networks, and mainframe environments. Your leadership skills will be essential in managing a dynamic team, assigning staff resources to both projects and BAU (Business as Usual), and ensuring our services consistently meet customer expectations.

Key Responsibilities

• Manage day-to-day technical operations and service delivery

• Monitor performance, service levels, and prepare regular reports

• Lead, resource, and develop operations team staff

• Assign staff to projects and BAU tasks while overseeing active project delivery and quality

• Maintain strong staff performance and ongoing delivery excellence for customers

About You and What You'll Bring

• Understanding of AIX, Unix, Midrange, Middleware, Data Centre networks and mainframe

• Proven track record in technical operations and service delivery

• Strong leadership, communication, and performance management skills

• Experience in reporting, staff resourcing, and overseeing multiple active projects

This role does require the successful applicant to be an Australian Citizen and hold a minimum Baseline level security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.

• Recruitment process - virtual / face to face interview & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.