• Accrue up to an extra 12 days of leave per year through our Life Days program.

• Work with world leading technology business at the forefront of innovation.

• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

We have multiple opportunities to join our exciting multi-year Defence program to deliver an enterprise Health Knowledge Management System (HKMS). This capability will enable better clinical decision making for the ADF by providing market leading healthcare to ADF personnel and is a key capability and priority for the ADF.

Provide Level 2 and Level 3 software support for mission system applications. Provide technical support and troubleshooting of technical issues and ensure continual operations of services to meet required KPIs. Interact with users, client system owners and 3rd party product vendors.

Key Responsibilities

• Provide Level 2 and Level 3 system monitoring, technical support, reporting, and continuous process improvements to enhance operational availability and reliability.

• Own end‑to‑end incident and service request management within the Level 2 scope, including triage, investigation, resolution, escalation, post‑incident follow‑up, and fulfilment.

• Monitor, triage, prioritise, and assign service request, incident, and problem tickets to senior software analysts or appropriate support teams to meet contractual KPIs.

• Perform root‑cause analysis of application‑related issues and recommend solutions, liaising with ITSM service towers and end users as required.

• Create and maintain system, operational, and knowledge documentation, including Knowledge Base Articles for Level 1 Help Desk and Level 2 Client Business Support.

• Participate in the on‑call roster and manage priority incidents and problems within contractual KPIs.

About You and What You'll Bring

• Proven experience troubleshooting applications, diagnosing, testing, and resolving customer issues using ITSM tools such as JIRA, Confluence, and Micro Focus Service Manager (or similar).

• Strong understanding of ITIL processes, including Service Request fulfilment, Incident, and Problem Management.

• Desired experience with cloud and infrastructure technologies including AWS (EC2, CloudWatch), Windows Server, Linux, Linux containers, and Azure Active Directory B2C.

• Desired experience with system monitoring, alerting, and observability tools such as Elasticsearch, Logstash, Kibana, as well as scripting and task automation.

• Sound knowledge of enterprise networking concepts, network protocols, and associated tools.

• Ability to manage multiple concurrent priorities while assessing dependencies and risk, and to collaborate effectively with remote, geographically distributed teams.

This role does require the successful applicant to be an Australian Citizen and hold a Baseline security clearance but be willing and able to uplift to an NV-1 security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.

• Recruitment process - virtual / face to face interview & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.