Who are we?

We wake up every morning because there is excitement in knowing that everyone we work with has a tremendous impact on a larger vision. We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 86 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for across 36 international brands and 150 countries.

When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion.

What are we looking for?

We are looking for a Retail Manager to develop the business through retail sales and retail excellence. He/she will be responsible for direct management of our Beauty Advisors (BA), ensuring sales and operational excellence of the retail team and also be part of the commercial team, bringing to life on our planned activations and agreed displays (Home Shelves, Secondary Displays, Event coordination).

• Building commercial competency of our BAs with regular tracking of sales versus time past & providing timely coaching to the individual Bas with strategic thinking to ensure commercial outputs are achieved.
• Improve BAs Efficiency in the POS, coordinate and follow up BAs Individual Evaluation on objective criteria to assess 3 expertise facets
• Products / Sales / Retail & Service.
• Setting commercial targets for the BAs on a store & franchise to drive sellout growth achievement vs previous periods and also bringing focus on strategic launches.
• Analyze sales results and sales KPIs with follow up actions to improve franchise performance in our BAs.
• Ensure Retail Excellence at the POS, with audit checks to ensure proper brand image, planogramming, secondary display implementations at the POS.
• Be the lead coordinator to ensure retail excellence deployment of planned activations, home shelve revamping and secondary displays deployment.
• Lead, coach, motivate and engage the field team to drive the optimal team performance and dynamics
• Manage Budget of Retail per brand in their training costs (trips, gifts, uniforms…) , training tools & support in the replacement of retail fixtures
• In charge of the sellout results, Individual evaluation of BAs, and retention of the beauty advisors

The ideal candidate should have:

• 5-7 years’ work experience in Beauty/Fragrances education and Retail environment
• Strong communication and organizational skills
• Strong negotiation skills and good commercial acumen
• Analytical skills and capacity to identify opportunities and propose action plans
• High sense of service
• People orientated and able to motivate, coach and train staff

You are …

• Passionate:  You have a real passion for the beauty industry and love learning new things.
• You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.
• Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.
• Super creative. There’s no blueprint for the future. You’ll have to design it.
• Adventurous. You’ll embrace challenges and change with fire in your belly and a great big smile on your face.