Japan - EC Platform Specialist (LUXE)

Key Mission 業務のミッション

• Maximize Indirect platform EC business (Rakuten, Amazon, Line gift, ZOZO, @cosme, etc.).

• Maximize CLTV on Indirect platform EC by increasing new acquisition and managing long-term relationship with customers on Indirect platform.

• Enhance brand loyalty with indirect platform customers providing brands philosophy.

Key Job Accountabilities 主要職務

• Responsible for planning and executing initiatives on EC platform (promotion, festival, media, eDM, CRM etc.) in align with brand Online strategy and partnering closely with brand Online Business Managers.

• Responsible for CRM planning, executing, and running PDCA in align with customer journey and ecosystem on Indirect platform.

• Responsible for creatives (landing page, eDM, leaflet, etc.) to provide excellent user experience through online and offline in cooperation with other teams and external vendor.

• Collaborative spirit with other team members to provide the best CLTV experience for our customers.

• Plan and achieve KPI related to sales and CRM.

• Manage and improve EC fundamentals; A+ contents, PDP, stock management, etc.

• Analyze data and improve promotion and CRM plan based on analysis.

• Lead and execute initiatives in cooperation with other internal teams (System, Supply chain, CX, etc.), indirect platform partners and external vendor.

Must Have Aspects 必須項目

• Experience with E-commerce business on shopping malls (Rakuten, Amazon, etc.)

• Experience with planning and execution of E-commerce promotion

• Experience with creation and development of web site and eDM

• Strong business mindset and achievement spirit

• Agility and cool mentality to tackle day to day fast moving business situation

• Growing and learning mindset to understand the CLTV and latest ways to best achieve the business objectives

• Strong analytical skills

• MS office skills

Preferred Qualification 希望項目

-Experience with beauty industry

-Experience with CRM

-Project management skill