Sea Logistics Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Sea Logistics Customer Care Specialist is responsible for managing customer relationships, shipment visibility, and service communication for sea logistics customers. This role acts as the main customer-facing contact, ensuring timely updates, proactive follow-up, and effective coordination with internal stakeholders to deliver a strong customer experience. The role is not focused on booking, documentation, or operational execution.

How you create impact

Customer Care & Relationship Management:

• Act as the key contact point for customer enquiries, service updates, and follow-ups.
• Build strong customer relationships through proactive communication and regular engagement.
• Conduct customer visits to understand service expectations and improvement areas.
• Handle customer concerns professionally, including service issues, shipment delays, and escalations.

Shipment Visibility & Service Coordination:

• Monitor shipment progress and provide accurate status updates to customers.
• Coordinate with internal teams to ensure customer requirements and service issues are followed up effectively.
• Support shipment visibility across import and export activities.
• Ensure pending actions are tracked and resolved in a timely manner.

Sea Logistics & Commercial Understanding:

• Apply sea freight knowledge when managing customer conversations and service expectations.
• Understand import and export processes, FCL and LCL shipment flows, and Incoterms.
• Demonstrate a commercial mindset when handling customer requirements and service challenges.
• Identify service gaps or customer feedback that may support improvement initiatives.

System Usage & Customer Feedback:

• Use internal systems and tools to record customer interactions, shipment updates, and follow-up actions.
• Maintain accurate call logs and customer communication records.
• Support customer feedback collection through the required tools and processes.
• Prepare service-related updates, reports, or tracking where required.

1. Stakeholder Management

• Work closely with internal stakeholders to resolve customer concerns and improve service delivery.
• Communicate customer needs and escalations clearly to the relevant teams.
• Provide support after working hours when required for urgent customer or shipment-related matters.

What we would like you to bring

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field.
• Minimum 3–5 years of experience within a sea logistics, freight forwarding, or shipping line.
• Strong understanding of sea freight business, including import and export processes.
• Good knowledge of Incoterms is required.
• Experience handling FCL and LCL shipments is preferred.
• Strong customer-facing experience with the ability to manage expectations professionally.
• Commercial mindset with good relationship management skills.
• Strong English communication skills.
• Detail-oriented, structured, outspoken, and confident in engaging with different stakeholders.
• Able to manage difficult conversations professionally.
• Willing to travel or attend customer visits when required.

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.