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You will be part of our Air Logistics team, adding your market knowledge along with your development expertise + skills to the delivery of business development + growth.

How you create impact

The primary duty of the Business Development Manager for Air Logistics is to drive the growth within the geographical scope, interface to FU Sales, xBU sales engagement, lead/support product development, lead/support pricing and all solutions under Air Logistics.

What we would like you to bring

Strategic Business Development
- Fully responsible for country volume & yield growth/retention.
- Customer development, FU Sales & xBU Sales engagement
- Understanding key local market dynamics and react as needed
- Analyze competition and market data to ensure KN understand the key gaps and working with National Air Logistics manager to bridge them and deliver superior solution/service in the geographical coverage area.
- Speak in local industry forums / exhibitions and write press articles

Product Development
- Responsible or support all product rollout within country as per global team direction.
- Pricing responsible or support ensure country team follow global direction, meeting set KPI and rollout the process. 
- Responsible for local sustainability topics and support global rollout plans.

Operation & Customer Experience
- Support Customer Care location setup and ensure we follow global process.
- Responisble to monitor country Customer Feedback tool and its feedback with CCL Manager.
- Support escalation and ensure continue to work with CCL /OCC & RCC responsible to improve the overall performance & customer experiences. 

What's in it for you

This role is designed for individuals who thrive through process improvement and standard management structure and performance management to organization ready for future. This need to be highly motivated and driven to produce the results required. They will be someone who has a full knowledge of the respective product under their responsibility and be able to speak about with confidence and commitment. They must be focused on their targets with the aim to exceed these where feasible.