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You will be part of our Air Logistics Operational Care team, adding you expertise + skills to the delivery of Operational Excellence.

How you create impact

• You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.
• Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
• You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

What we would like you to bring

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro-active advisory + consulting to drive customer excellence.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
• To prepare, review + refine customer reports.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

What's in it for you

• Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.
• You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.