Operates supermarkets and multi-department stores throughout the United States.
FRONT END/FLOOR SUPERVISOR
- Previous comparable experience
- None
- Model exceptional customer service and engagement behaviors.
- Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
- Spend at least 90% of time on customer approach side of the check lanes
- Be an approachable, visible source of assistance to both customers and associates.
- Maintain self-checkout and total front end queuing standards.
- Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
- Ensure till audits are being performed.
- Supervise basket retrieval process.
- Maintain break schedules for front end associates.
- Make sure carry-outs are offered to customers.
- Supervise cleanliness and safety conditions for front end and restrooms.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
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About Kroger
Kroger
PublicThe Kroger Co. is an American retail corporation headquartered in Cincinnati, Ohio. It operates supermarkets and multi-department stores throughout the United States.
10,001+
Employees
Cincinnati
Headquarters
$31B
Valuation
Reviews
10 reviews
3.5
10 reviews
Work-life balance
3.2
Compensation
2.8
Culture
3.8
Career
2.5
Management
2.9
65%
Recommend to a friend
Pros
Flexible hours/scheduling
Friendly coworkers/staff
Employee discounts
Cons
Low pay/limited compensation
Limited advancement opportunities
High pressure/fast-paced environment
Salary Ranges
4 data points
Junior/L3
Junior/L3 · Data Scientist
0 reports
$133,200
total per year
Base
$116,000
Stock
$6,000
Bonus
$11,200
$113,220
$153,180
Interview experience
3 interviews
Difficulty
3.0
/ 5
Duration
21-35 weeks
Interview process
1
Application Review
2
HR Screen
3
Hiring Manager Interview
4
Offer
Common questions
Behavioral/STAR
Past Experience
Culture Fit
Customer Service Scenarios
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