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CUSTOMER SVC/LEAD

Kroger

CUSTOMER SVC/LEAD

Kroger

North Las Vegas, NV, United States, US

·

On-site

·

Full-time

·

5d ago

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

  • Cashier
  • Customer Service Experience
  • Second language
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math
  • Standing or walking- 100 percent of the time
  • Lifting- average of 40 pounds
  • Pushing and pulling
  • Manual dexterity
  • Bending, twisting, and turning
  • Reading Comprehension
  • Talking- good verbal skills with customers and employees
  • Listening- good communications with customers and employees
  • Repetitive motion of hands and wrists
  • Must be 21 years old
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Report pricing and scanning discrepancies to the appropriate manager.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
  • Communicate new and on-going special programs and promotions with customers.
  • Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
  • Handle funds, coupons, and tenders according to company policy.
  • Stock and inventory department merchandise.
  • Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
  • Label, stock and inventory department merchandise.
  • Report product ordering and shipping discrepancies to the department manager.
  • Display a positive attitude.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Notify management of customer or team member accidents.
  • Report all safety risks or issues, and illegal activity including- robbery, theft or fraud.
  • Collaborate with team members to encourage teamwork.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager.
  • May be responsible for opening or closing of store depending on your shift.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

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Kroger 소개

Kroger

Kroger

Public

The Kroger Co. is an American retail corporation headquartered in Cincinnati, Ohio. It operates supermarkets and multi-department stores throughout the United States.

10,001+

직원 수

Cincinnati

본사 위치

$31B

기업 가치

리뷰

3.5

10개 리뷰

워라밸

3.2

보상

2.8

문화

3.8

커리어

2.5

경영진

2.9

65%

친구에게 추천

장점

Flexible hours/scheduling

Friendly coworkers

Employee discounts

단점

Low pay

Limited advancement opportunities

High pressure/stressful environment

연봉 정보

3개 데이터

Junior/L3

Junior/L3 · Data Scientist

0개 리포트

$133,200

총 연봉

기본급

$116,000

주식

$6,000

보너스

$11,200

$113,220

$153,180

면접 경험

3개 면접

난이도

3.0

/ 5

소요 기간

21-35주

면접 과정

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Offer

자주 나오는 질문

Behavioral/STAR

Past Experience

Culture Fit

Customer Service Scenarios