JEWELRY/OPERATIONS SUPPORT

Perform operational functions; support department to achieve sales goals; display merchandise; assist customers according to Customer 1st standards. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience.
• Minimum 18 years of age
• Ability to pass drug test
• Ability to work overtime on an occasional basis
• Ability to work weekends and holidays on an occasional basis
• Maintain confidentiality
• Accuracy/attention to detail
• Familiarity with jewelry terms and processes
• Familiarity with basic computer operations and techniques

Desired

• Knowledge of Fred Meyer Jewelers policies, procedures and organizational structure
• 10 key by touch
• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
• Comply with Division dress code
• Prepare all merchandise shipments from store location, including completion of proper paperwork, computer entry, and physical packaging of merchandise
• Recall-stock balance and direct returns to vendor
• Complete all special orders (including receiving and pick up)
• Process all trade-ins and break-aparts in accordance with procedure in Policy and Procedures Guide
• Receive incoming merchandise including completion of proper paperwork, computer entry, and receiving log
• Request return authorizations as needed from vendors
• Make vendor inquiries concerning overdue shipments or special orders
• Relate repair estimate cost and time to customers
• Send out ring cleaning, inspection notification cards, and Thank You cards each month to customers
• Manage voucher distribution reconciliation
• Maintain aging layaway summary
• Print, audit, and reconcile Cash Drawer Reports
• Audit case counts
• Prepare and participate in all inventories
• Maintain price changes and merchandise tags
• Place orders with Corporate Supply (CPS), as approved by Manager
• Must be able to perform the essential functions of this position with or without reasonable accommodation