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CUSTOMER SVC/LEAD

Kroger

CUSTOMER SVC/LEAD

Kroger

Columbus, IN, United States, US

·

On-site

·

Full-time

·

6d ago

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

  • Cashier
  • Customer Service Experience
  • Second language
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math
  • Standing or walking- 100 percent of the time
  • Lifting- average of 40 pounds
  • Pushing and pulling
  • Manual dexterity
  • Bending, twisting, and turning
  • Reading Comprehension
  • Talking- good verbal skills with customers and employees
  • Listening- good communications with customers and employees
  • Repetitive motion of hands and wrists
  • Must be 21 years old
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Report pricing and scanning discrepancies to the appropriate manager.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
  • Communicate new and on-going special programs and promotions with customers.
  • Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
  • Handle funds, coupons, and tenders according to company policy.
  • Stock and inventory department merchandise.
  • Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
  • Label, stock and inventory department merchandise.
  • Report product ordering and shipping discrepancies to the department manager.
  • Display a positive attitude.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Notify management of customer or team member accidents.
  • Report all safety risks or issues, and illegal activity including- robbery, theft or fraud.
  • Collaborate with team members to encourage teamwork.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager.
  • May be responsible for opening or closing of store depending on your shift.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

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About Kroger

Kroger

Kroger

Public

The Kroger Co. is an American retail corporation headquartered in Cincinnati, Ohio. It operates supermarkets and multi-department stores throughout the United States.

10,001+

Employees

Cincinnati

Headquarters

$31B

Valuation

Reviews

3.5

10 reviews

Work-life balance

3.2

Compensation

2.8

Culture

3.8

Career

2.5

Management

2.9

65%

Recommend to a friend

Pros

Flexible hours/scheduling

Friendly coworkers

Employee discounts

Cons

Low pay

Limited advancement opportunities

High pressure/stressful environment

Salary Ranges

3 data points

Junior/L3

Junior/L3 · Data Scientist

0 reports

$133,200

total per year

Base

$116,000

Stock

$6,000

Bonus

$11,200

$113,220

$153,180

Interview experience

3 interviews

Difficulty

3.0

/ 5

Duration

21-35 weeks

Interview process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Offer

Common questions

Behavioral/STAR

Past Experience

Culture Fit

Customer Service Scenarios