GCC Intern-2

Job Description

Job Title: KHMS Intern
Location: GCC Ahmedabad
Department: GBS KHMS

• Reports To: Assistant Manager
• GBS KHMS
  What is KHMS?
  KHMS stands for Kraft Heinz Management System - our enterprise-wide framework for
  driving Operational Excellence across Global Business Services (GBS). It is a structured
  approach that ensures teams work in a standardized, disciplined, and outcome-driven
  way, enabling efficiency, clarity, and sustainability in operations.
  KHMS combines governance, capability building, and cultural transformation to create a
  consistent way of working across all towers. It’s not just about processes, it’s about
  empowering teams to deliver better, faster, and smarter.
• Impact of KHMS
• Enterprise Transformation: KHMS is the backbone of how Kraft Heinz scales
  operational excellence globally.
• Efficiency Gains: It reduces inefficiencies, strengthens controls, and improves
  clarity in day-to-day operations.
• Leadership Influence: KHMS insights shape leadership decisions and strategic
  priorities.
• Future-Ready Workforce: By embedding KHMS, we build capabilities that prepare
  teams for digital transformation and continuous improvement.

About the Role:

The KHMS Intern supports Coaches in deploying, tracking, and sustaining KHMS practices
across teams. This role focuses on coordination, data management, and generating
insights to ensure smooth rollout and long-term adoption.

• Key Responsibilities
• Collect and consolidate KHMS health check data; prepare reports, dashboards, and
  perform trend analysis or KPI dashboards for leadership.
• Review responses for inconsistencies and track maturity progress.
• Coordinate with GPLs, Tower Leads, and Team Leads; follow up on actions and
  ensure timely completion of deliverables.
• Send post-deployment communications, track homework, and maintain closure
  records.
• Provide first-level support for IO App queries; track tickets and coordinate
  resolution with internal/external teams.
• Assist in technical requirement gathering and configuration tracking with external
  partners.
• Create and maintain training materials, repositories, and support enablement
  sessions; collect feedback.
• Analyze health check results, identify trends, and prepare insight-driven
  presentations for leadership.
• Maintain trackers, document best practices, and support audits, workshops,
  and sustainability initiatives.
• Key Skills & Qualifications
• Proficient in Excel, PowerPoint, and basic data analysis.
• Skilled in creating structured reports, dashboards, and presentations.
• Familiar with process documentation and governance concepts (preferred).
• Strong coordination, follow-up, and stakeholder management abilities.
• High attention to detail, ensuring data accuracy and quality.
• Clear and effective written and verbal communication.
• Organized, disciplined, and deadline-driven.
• Learning Exposure for Interns
• End-to-end exposure to enterprise-level operational excellence systems.
• Experience in deployment governance, sustainability models, and digital tools.
• Direct interaction with Leadership Team, and external partners.
• Practical understanding of how management systems are scaled and sustained in a
  global organization.
• Why Join Us?
• Joining KHMS (Kraft Heinz Management System) is an opportunity to be at the heart
  of how GBS works and improves every day.
• This is an opportunity to shape the future of Operational Excellence at Kraft
  Heinz, empower teams, and create lasting impact through capability building and
  cultural transformation.
• As part of KHMS, you are not just supporting a function - you are shaping the way
  work gets done across towers, influencing leadership decisions, and building long
  term, sustainable ways of working.
  What makes KHMS exciting?

1. Enterprise-wide exposure: Work closely with multiple towers, senior leaders, and
   global stakeholders. Few roles offer this level of visibility across GBS.
2. Real impact, not slideware: KHMS is about practical execution - fixing real
   problems, improving clarity, reducing inefficiencies, and strengthening controls.
3. Be a change enabler: You will coach teams to move from ad-hoc working to
   standard, disciplined, and outcome-driven operations.
4. Build future-ready skills: Develop strong capabilities in operational excellence,
   stakeholder management, coaching, governance, and transformation delivery.
5. Thought leadership role: KHMS coaches are trusted advisors - not auditors, not
   admins. You influence how leaders think, review, and decide.
6. High learning curve, high ownership: Every tower is different. You learn fast,
   experiment, adapt, and leave behind a better system than what you found.

Location(s)

• Ahmedabad
• Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.