Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Key Responsibilities

• Tool Installation: Install new tools at customer sites following established procedures to achieve predictable warranty start dates.

• Technical Troubleshooting: Evaluate, analyze, diagnose, and resolve technical equipment issues related to installation. Perform basic system-level troubleshooting and repairs based on technical knowledge, education, and training. Escalate complex issues to Senior Engineers or management.

• Reporting: Prepare field service reports and daily pass-downs on installation progress and non-conformances. Contribute to post-activity Quality Feedback Reports.

• Travel Readiness: Obtain necessary international travel documents and manage personal affairs to remain ready for extended travel assignments.

• Financial Management: Maintain personal finances to prevent disruptions to scheduled activities during extended travel.

• Collaboration: Work with Senior Engineers, Technical Support Engineers (TSE), or Managers to develop and execute Plans of Action (POAs).

• Communication: Provide daily updates to management through progress pass-downs and service reports. Communicate effectively with customers and internal teams.

Work Conditions

• Frequent domestic and international travel, often alone.

• Extended assignments at customer sites, with minimal return to the home office.

• May require six-day workweeks and overtime.

• Independent work environment with guidance from senior engineers for IE1 level.

Required Skills & Competencies

• Ability to perform basic business communication (greetings, work explanations, progress reporting, conformance test reporting).

• Understand customer issues as instructed by a manager or senior engineer and communicate them effectively to management.

• Strong technical knowledge and troubleshooting skills.

• Flexibility to travel across international borders and adapt to varying work environments.

Minimum Qualifications

• Bachelor's Degree in Mechanical/Electrical/Electronic Engineering or equivalent

• 1~3 years of experience in Servicing or installing semicon capital equipment are preferred

• Knowledge and experience in Semiconductor Wafer Manufacturing, specifically steppers or Metrology Management preferred

• High level of technical and troubleshooting skills

• NCG can apply

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.