Technical Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

About the Role

We are seeking a motivated Technical Support Engineer (TSE) to join our team. TSE's are responsible for resolving complex technical issues that go beyond the scope of first-line product support. This role involves both remote troubleshooting and on-site support at customer locations, requiring deep system knowledge and sound judgment in applying broadly defined practices and policies.

Key Responsibilities

• Independently resolve advanced system-level issues in mechanical, electrical, and electrochemistry domains
• Detail system problems and coordinate with the service organization to drive resolution
• Collaborate with Applications and Engineering teams to determine optimal solutions
• Host and drive Service Alert Meetings (SAM) to address critical service issues
• Document technical findings and problem-solving processes in 8D format postmortem reports
• Support Continuous Improvement Projects (CIP) and contribute to procedural enhancements
• Develop and refine Best Known Methods (BKMs) and training materials
• Act as a technical liaison for new product development initiatives
• Assist with system installations and upgrades, ensuring smooth deployment and integration

Travel Requirements

The position requires 20-30% travel domestically and internationally

Minimum Qualifications

• Master's Level Degree and 2 years of related work experience; OR
• Bachelor's Level Degree and related work experience of 3 years; OR
• Equivalent work experience

Compensation and Location

Base Pay Range: $41.69 - $70.87 Per Hour

Primary Location: USA-NJ-Totowa-KLA

Total Rewards Package

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• Medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Important Notice

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Additional Information

Now hiring curious minds who want to learn even more. Explore KLA at www.kla.com/careers

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.