Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Influence Product Service Life Cycle (SLC) gives features that will optimize KLA’s service business: retrofit, calibrations/diagnostics, Cost of Service, reliability, Preventative Maintenance optimization, Intellectual Property (IP) protection.

• Details on the products to be supported in this role can be found below in the Product Overview section.

• Build solid expertise in overall system operation, system integration, and system calibrations/diagnostics.

• Sustain product's critical customer issues (including parts delivery, pricing, & special requirements), analyze data from various sources, and work with Engineering to provide a detailed plan of action (POA).

• Assist KLA Service's training organization to revise and improve the knowledge and training infrastructure for mature products.

• Spares obsolescence risk analysis and coordination with Spares Planning team to build and implement initiatives that mitigate Service supply chain risk, including closing known issues and collaboration with KLA Services Engineering and Operations team.

• Work side by side with Operations Quality and Spares Planning Team to drive part quality issues from the field to closure.

• Support planning for retrofits, including performing serviceability validation and resource availability.

• The Instruments Business has a unique business requirement where product engineers also help with Requests for Engineering (RFEs), custom one-offs of our flagship models, by evaluating the serviceability of these projects as they are developed.

• Act as key stakeholder in mature PLCs to support products that have reached end of manufacturing as well as guiding any legacy products to end of service.

• Ability to travel domestic & foreign up to 25%

Product Overview

This role will support the Auto‑Metrology, Profilers, and Optical Profilers product families which are core components of KLA Instruments**.** These products span automated and benchtop metrology solutions, including stylus profilers and advanced non‑contact optical profilers, enabling precise measurement of surface topography, film thickness, roughness, and critical dimensions across both R&D and high‑volume manufacturing environments. Collectively, this portfolio supports a broad range of customer use cases—from process development to production control—leveraging proven KLA measurement technologies and a scalable platform approach that serves multiple industries and applications. To find out more about KLAI and their products please visit:

Instruments group overview

Instruments product introduction

Minimum Qualifications

• A Bachelor’s degree in Engineering

• Excellent technical writing and documentation skills

• Expertise in Basic Microsoft Software Packages

• Excellent presentation skills and a demonstrated level of comfort in front of various audiences

• An eagerness to learn new technologies, processes, and techniques

Preferred Qualifications

• Capital Equipment experience in KLA Instruments or similar Semiconductor Industry

• Understanding these tools: Python, Power Bi, SQL Server, Excel

• Project Management Experience with demonstrable experience across multiple subject areas

• Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).

• Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems

• MS Project and Visio experience

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.