Alternative Payments POD Operations team is part of Commercial and Investment Banking Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

As a Payment Lifecycle Manager (Individual Contributor role) within the Payments team, you will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.

Job Responsibilities:

• Lead the onboarding of new payment activities, products, and clients, ensuring seamless integration across the payment lifecycle through collaboration with cross-functional teams.
• Partner with Technology, Product, and other key stakeholders to resolve issues, develop effective solutions, and drive continuous improvement.
• Support critical system enhancements and participate in global deployments to advance product capabilities.
• Provide operational support to maintain the stability, scalability, and performance of payment products.
• Identify and assess client and business needs, incorporating requirements into process enhancements and operational solutions.
• Oversee daily payment operations, leveraging data analytics, reporting, and robust controls to ensure optimal performance.
• Manage end-to-end operational support, including issue management, escalation, and remediation in partnership with internal teams.
• Foster strong relationships with Client Service teams to deliver a positive client experience and ensure effective hand-offs between Service and Operations.
• Uphold strong operational controls and compliance with company policies and regulatory requirements.

Required qualifications, skills and capabilities:

• Proven experience in Payments Operations, specifically on Reconciliation and Repair processes, operational controls, and effective problem-solving.
• In-depth knowledge of SWIFT messaging and workflows, essential for fulfilling the requirements of this role.
• Exceptional analytical, mathematical, and problem-solving abilities.
• Data-driven mindset, able to synthesize key insights and leverage data to communicate effectively with senior management.
• Strong listening, interpersonal, written, and verbal communication skills, with the ability to clearly convey issues and results to management.
• Advanced proficiency in Windows Office applications, particularly Excel, with the capability to analyze large datasets.
• Demonstrated ability to communicate and collaborate across organizational boundaries, influencing stakeholders, driving results and change, and successfully implementing projects and processes.
• Willingness and ability to provide 24x7 support, including off-hours work via remote access and mobile phone; flexible to work any shift (EMEA or US hours), including weekends and rotational shifts. This position is fully onsite.

Preferred qualifications, skills and capabilities:

• Proven experience managing global projects and collaborating effectively with key stakeholders.
• Demonstrated ability to navigate and adapt to rapid changes, supporting new business initiatives.
• Strong business acumen and commercial market awareness.