CIB F&BM - Business Support Management – Expense Management Team member at JPMorgan Chase

Job Responsibilities

• Focus is primarily on the Expense Management responsibilities of submitting invoices as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.

• Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team.

• Act as a subject matter expert and is able to guide and mentor the team members.

• Effectively handle escalations and find appropriate resolutions.

• Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.

• Partner with global counter-parts and Global Supplier Services teams.

• Implement process improvements and efficiencies

Required qualifications, capabilities, and skills:

• Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.

• Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework.

• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.

• Self-starter, work independently whilst also operating effectively in a team based environment.

• Capable of multi-tasking and managing a demanding workload.

• Analyze and problem solve.

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree (or equivalent experience)

• Proficiency in Excel, PowerPoint, Word, Access

• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems

• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.

Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.
Location: L&T Business Park, Mumbai