Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in the Transfers and External Account Management team, you will leverage your expertise in product development, strategy, and optimization to make a significant impact. You will use user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. In this role, you will collaborate closely with cross-functional teams and play a crucial part in shaping the future of our products and ongoing success.

Job responsibilities

• Collaborate with design, engineering, and business teams to drive new product initiatives.
• Develop products and services that deliver innovative experiences and remove friction from the banking process.
• Document product requirements and communicate them to development teams for solution design and implementation.
• Define new product feature epics and user stories to ensure delivery of the product roadmap.
• Identify, assess, and record business needs, recommend priorities, and advise on options, risks, and benefits.
• Create compelling business cases and content to present concepts to senior management.
• Understand systemic dependencies between front-end, middleware, databases, and mainframes.
• Work with Quality Management to ensure requirements are testable and testing plans are complete.
• Manage day-to-day workload, monitor milestones, and mitigate risks to delivery timelines.
• Integrate data analytics, product metrics, user research, and market analysis to drive prioritization.
• Track and analyze metrics, publish reports on product performance, and identify trends and opportunities.

Required qualifications, capabilities, and skills

• 3+ years of experience in online and mobile product development.
• Strong knowledge of current digital banking trends.
• Experience gathering business requirements and working with software development methodologies .
• Ability to prioritize projects and efforts according to business needs and industry trends.
• Structured thinker with effective verbal and written communication skills.
• Demonstrated ability to manage tight delivery timelines and remain calm under pressure.
• Ability to influence people at all levels across a variety of job functions.
• Ability to build high-level mocks for concept sharing during the prototype phase.

Preferred qualifications, capabilities, and skills

• Analytical with a focus on objectives and key results.
• Solution design experience.
• Experience in financial services.
• Payments experience is a plus.
• Agile experience is a plus.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.