As an Executive Director of Event Services on the Product Experience (PX) Global Banking & Payments Core Services Team, you will lead the strategic vision, development, and delivery of innovative event and engagement solutions. You will partner across a highly matrixed organization to drive business outcomes, enhance user experiences, and support the diverse needs of front office, marketing, and event planning teams.

Job Responsibilities

• Own and lead the Event Services roadmap and book of work, aligning priorities to business outcomes, dependencies, and timelines
• Lead and mentor a team of Product Managers fostering shared ownership and high performance
• Manage a product team supporting multiple personas—including front office, marketing, and event planners—by understanding their needs and pain points, and tailoring solutions accordingly
• Collaborate with Sales, Event Planners, Marketing, Tech and UX, content designers, and product teams to build best-in-class experiences, facilitate discovery sessions, reimagine processes, and set strategic transformation targets and drive go-to-market strategies and successful launches
• Drive cross-functional collaboration across CIB product teams, business lines, core services, technology, design, marketing, events, controls, and data functions to deliver integrated solutions
• Oversee backlog management, story creation, and sprint prioritization for a global technology team, working closely with technology leadership
• Manage stakeholder relationships with senior leaders, providing regular product updates, preparing executive-level presentations and demos, and clearly communicating progress, risks, and dependencies
• Thrive in a highly matrixed organization, effectively partnering across multiple teams and functions to achieve shared goals

Required qualifications, capabilities & skills

• 10+ years of experience in product ownership or product management in enterprise/B2B settings, with hands-on agile execution (Scrum/Kanban), strong story writing, and backlog management skills
• 5 years of experience managing distributed or non-co-located teams
• Proven leadership in driving cross-functional initiatives, influencing senior leadership, and driving measurable business outcomes
• Excellent collaboration skills with technology, product, design teams and executive stakeholders
• Experience defining platform requirements for complex, global organizations and creating go to market strategies for multiple personas and lines of business
• Strategic thinking, strong analytical and problem-solving abilities, and comfort making data-driven trade-offs and setting measurable success criteria
• Excellent communication and stakeholder management skills; confident presenting to senior audiences, simplifying complex topics, and partnering effectively with Risk, Legal, and Controls
• Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment
• Experience with Event Platform (Stova), Marketing Automation and/or Engagement platforms (e.g., Salesforce Marketing Cloud, Marketo, Salesforce, Street Context, LinkedIn, Adobe)
• Proficiency with Jira and Confluence (or equivalent tools), with disciplined documentation practices

Preferred qualifications, capabilities & skills

• Experience evaluating and managing third-party partnerships and vendor relationships to strengthen the product ecosystem
• Experience building and delivering AI/ML services
• Experience in financial services industry, CRM capabilities and events
• Experience in global organizations or matrixed environments
• Experience with JIRA and agile methodology