The GS Technical Security team is a dynamic group of security professionals focused on enhancing the physical security of our retail and corporate environments. They leverage technologies such as access control, intrusion detection, alarm monitoring, and video surveillance.

As a Technical Security Analyst within the Global Security Technical Security team, you will manage and configure Access Control systems as directed by management. You’ll partner with project managers and the configuration team to deliver new implementations and upgrades, while documenting and maintaining system configurations with accurate change tracking. You will support Phoenix Operation Center requests by resolving, triaging, or escalating issues; diagnose hardware, software, and networking problems; and own incidents through proactive resolution. You’ll monitor Card Readers and Access Control Panels, escalate service calls to vendors or internal teams, and analyze data to spot trends, recommend improvements, and complete weekly/monthly tasks and audits. You will validate preventative maintenance and service jobs, produce clear reports and documentation, provide guidance to team members, and uphold high standards in incident management, communication, investigation, and stakeholder-facing technical explanations.

The work schedule for this role is 9:00 AM to 6:00 PM PST.

Job responsibilities:

• Manage and configure Access Control systems as directed by management.
• Collaborate with security project managers and the configuration team to implement new projects or upgrades to security systems.
• Document and maintain system configurations, ensuring all changes are accurately tracked and implemented.
• Support calls to the Phoenix Operation Center configuration and support queue by resolving, triaging, or escalating as necessary.
• Diagnose and resolve technical issues related to hardware, software, and networking, taking ownership of incidents and providing proactive solutions for resolution.
• Monitor the health of Card Readers, and Access Control Panels, escalating service calls to the appropriate vendor or internal teams.
• Analyze data and reports to identify trends and issues, offering constructive recommendations and conducting weekly/monthly tasks/audits in a timely manner.
• Validate preventative maintenance and service jobs and create comprehensive reports and documentation related to configurations and system changes.
• Provide guidance and expert knowledge to team members as directed by management. Set high standards in incident management, communication, and investigatory skills and communicate technical information to both technical and non-technical stakeholders.
• Become proficient in new computer applications and systems introduced by the firm through training.
• Ensure all standard operating procedures (SOP) are followed correctly, and any changes are implemented efficiently, with the ability to adapt and grow in alignment with evolving business needs.

Required qualifications, capabilities, and skills:

• Demonstrated capacity for rapid learning and a strong dedication to professional advancement.
• Upholds a high level of integrity and dependability, with the capability to work both independently and collaboratively within a team.
• Excellent communication skills, both verbal and written, across all staffing levels within the Bank.
• Proficient in managing multiple tasks simultaneously and adept at troubleshooting issues in high-pressure situations.
• Exhibits a robust blend of technical and interpersonal skills.
• Comprehensive knowledge of all Microsoft applications, including Excel, Word, Teams, Outlook, and PowerPoint.

Preferred qualifications, capabilities, and skills:

• Call Center experience.