Embark on a rewarding and challenging career as an Operations Analyst with our dynamic team where you'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As an Operations Analyst- Loan Sales in Home Lending, you will be responsible for allocating and delivering mortgaged back securities (MBS), ensuring compliance with investor and regulatory requirements and support the line of business by performing complex operational loan sales and analytical tasks with a focus on investor related loan edit problem solving. You will drive end to end loan quality, recommend operational reengineering opportunity, and lead automation initiatives to benefit streamlined salability processes.

Job responsibilities

• Control tasks for loan sales operations including end to end pooling, allocation, defect identification/remediation, and oversight
• Comprehend investor data requirements and accurately cure related loan quality edits efficiently
• Develop and understand automation solutions for internal operational workflows and builds tools which will optimize and reduce manual processes.
• Lead citizen development initiatives to benefit streamlined salability processes
• Create reporting, interpret results and convey in a concise, straight-forward, and professional manner for all levels of operational staff from supervisors to senior level management.
• Spearhead projects & tasks by ensuring timely completion and articulate any issues and risks to management
• Ensure the integrity of data through automated extraction, translation, processing, analysis, and reporting.

Required qualifications, capabilities, and skills

• Analytical, independently solving problems with logical rigor while synthesizing data to identify trends and project outcomes.
• Organized, prioritizing multiple projects and responsibilities with accuracy, attention to detail, and minimal supervision under tight deadlines.
• Decisive, responding quickly under pressure while leading projects, prioritizing work, meeting deadlines, and escalating issues appropriately.
• Expert-level, proficient in PowerPoint and Excel, with working knowledge of Alteryx, Ui Path, Xceptor, or Tableau.
• Influential, with strong written and verbal communication skills to collaborate across diverse, cross-functional teams and build stakeholder relationships.
• Executive-ready, creating presentations for all management levels and producing complex reports with clear, compelling key messages.
• Accountable, partnering with audit, compliance, and regulatory teams to operate per procedures and manage risks and controls effectively.

Preferred qualifications, capabilities, and skills

• Bachelor’s-level educated, with a major in Finance, Economics, Statistics, Math, Business Administration, or Computer Science.
• Experienced, with 3–5 years in Mortgage Banking.
• Knowledgeable, familiar with mortgage operating systems including Black Knight, FHLMC Loan Selling Advisor, FNMA Loan Delivery, and GNMA SFPDM.