Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director within Consumer & Community Banking Digital, you will lead a team of talented professionals to conceptualize, structure, and refine our offerings across the broader user journey. You will leverage deep expertise in experience design principles to create and implement innovative policies and processes that elevate the user experience while aligning with organizational strategy. In this role, you will define quality benchmarks, oversee asset delivery, and shape the direction of product initiatives promoted by your team. As a strong advocate for inclusive design and accessibility, you will model and foster collaboration, guiding your team to deliver exceptional experiences for a diverse user base. Your interaction design expertise will position you as a trusted advisor to senior leadership on complex experience design challenges, helping to cultivate a culture of inclusivity and cross‑disciplinary partnership.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in user experience and interaction design
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
• Proven understanding of market trends, product knowledge, and technological advancements with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes

Preferred qualifications, capabilities, and skills

• Advanced level of knowledge and use of Figma
• Experience with HTML, JavaScript, and/or coding
• Passion for using and/or learning AI tools such as LLMs
• Experience working in a Scrum and/or Agile enterprise environment
• Experience in Service Design
• Strong systems thinking mindset