Join our team as an Operations Supervisor and take the next step in leading people, solving problems, and delivering an exceptional customer experience. You will oversee a team and ensure that all team/unit objectives and standards are consistently met. Successful candidates for this vital position are flexible problem-solvers who enjoy coaching employees to help customers resolve their questions and concerns.

Job responsibilities

• Manage costs in line with agreed budgets.

• Manage outsourced print and mail activities

• Support Business and client projects

• Develop relationships with key contact and day to day internal clients.

• Set and review local operating procedures within standard framework.

• Perform management of direct reports including performance evaluations & corrective action, may be involved in some level of salary planning

• Assign & set workflow priorities

• Ensure that training and development for all staff is appropriate and effective

• Have a working knowledge of production equipment in line with job specification.

• Advise users and staff on the appropriate methods of production and provide technical support and advice where necessary

• Manage any reasonable ad hoc duties as required by the Operation Manager

Required qualifications, skills and capabilities

• Bachelor’s degree or equivalent relevant work experience.

• Minimum 3+ years people manager experience

• Strong analytical experience

• Strong stakeholder management

• Strong attention to detail with excellent organizational, time management and planning skills

• Proficiency in Microsoft Office applications

• Self starter that can work independently with minimal supervision

Preferred qualifications, skills and capabilities:

• Previous experience in a print and mail background

• Logistic background