Be the face of our organization as a Client Center Meeting Coordinator, delivering exceptional hospitality and service that leaves a lasting impression on every client and employee. Go beyond the front desk—escort guests, coordinate meetings, and support seamless event execution. Join us to create memorable experiences, drive operational excellence, and showcase our commitment to outstanding service and attention to detail.

As a Client Center Meeting Coordinator, on the Client Center team, you will be a part of creating a positive and lasting impression of our organization for both employees and clients. Your role extends beyond managing the front desk; you are the embodiment of our commitment to hospitality and exceptional customer service. You will be responsible for escorting clients to their meeting rooms, providing meeting planning support, and assisting with meeting inquiries. Additionally, you will play a crucial role in planning small events and supporting Event Planners in event execution. The ideal candidate is customer-focused, with excellent organizational skills and keen attention to detail.

Job responsibilities:

• Consistently stand, greet, and welcome all clients to the Client Center throughout the day, escorting them to meeting rooms and offering coat room and bag check services to enhance comfort.
• Proactively assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors.
• Collaboratively work with J.P. Morgan’s internal and external partners—including catering, security, audio-visual, events, and facility teams—to ensure smooth operations and exceptional service delivery.
• Efficiently manage essential front desk functions, including answering phones, promptly returning emails, reviewing and analyzing meeting room requests, and understanding the schedule of events.
• Actively join Event Planners on pre-conference calls, assist with data entry, and support event execution, ensuring all details are meticulously managed.
• Diligently check meeting rooms to ensure catering, audio-visual, and room setups match the Banquet Event Order (BEO), guaranteeing all client specifications are met.
• Expertly master the usage of EMS (Event Management System) to detail reservations, review incoming requests, and manage all event logistics efficiently.
• Thoroughly understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees.
• Confidently take the lead in planning and coordinating small events, ensuring all logistical details are handled with precision and events run smoothly.
• Reliably provide support to Event Planners in executing larger events, assisting with coordination and ensuring all aspects align with client expectations.
• Flexibly demonstrate availability by working early mornings or late evenings as needed for event coverage, ensuring all events are adequately supported.

Required qualifications, capabilities and skills:

• Bachelor’s degree required.
• Three or more years’ experience in the hospitality industry, 5-star hotels, event planning, and food & beverage, with high-touch customer service and strong organizational skills.
• Excellent interpersonal and communication skills; ability to engage professionally and warmly with clients and colleagues.
• Ability to effectively manage guest experiences and expectations with tact and diplomacy.
• Highly organized, able to multitask and prioritize tasks efficiently.
• Working knowledge of audio-visual systems and Microsoft Office; experience with EMS booking system.
• Flexibility to thrive in a fast-paced and diverse environment.
  Willingness to work flexible shifts to cover conference center hours and locations.