Embark on a rewarding and challenging career as a Process Design and Governance (PD&G) Controls Analyst with our dynamic team. In this role, you’ll have the chance to drive meaningful process improvements, support key initiatives, and develop your creative problem-solving skills within a collaborative and supportive environment. Join us to help advance our mission while growing your career.

As a Senior Control Analyst- Process Design & Governance in Global Document Services, you will be responsible for the oversight and administration of controls across Global Document Services (GDS) and Card Fulfillment (CF), serving as a key member of the first line of defense. This role partners with Operations and Controls to identify and manage risks, design effective controls, and ensure compliance with all applicable processes, policies, and regulations.

Job responsibilities

• Support the overall risk and control strategy, partnering with PD&G and Operations to govern all associated processes and activities, with the objective of achieving a Strong Audit rating.

• Manage operational processes to ensure audit readiness, with a focus on controls and risk mitigation.

• Lead and participate in audit and exam readiness activities, including document preparation, evidence collection, and response to prior audit RFIs.

• Serve as the primary point of contact for control testing and exam activities, managing evidence collection and ensuring timely communication with stakeholders.

• Take an active role in the Exam Ready program, attending forums, assessment evaluations, and supporting issue mitigation strategies.

• Challenge and influence control-related decisions, including risk applicability and issue mitigation, in a respectful and constructive manner.

• Evaluate policies, procedures, and best practices, leading change initiatives where necessary.

• Assist with the development and execution of action plans, ensuring timely completion of milestones, appropriate evidence, and sustainability of processes.

• Prepare, facilitate, and present in monthly business reviews and stakeholder meetings as needed.

• Develop, review, and update processes and procedures to enhance operational effectiveness.

• Identify and engage in change management and operational readiness activities.

Required qualifications, capabilities, and skills

• Proficient in CORE, including control creation, issue identification, control testing, and risk mitigation and experience in risk, audit, controls, and/or compliance-related roles.

• Experience in operational risk analysis, action plans, issue management, end-to-end process reviews, process flow mapping, change management, and impact assessments.

• Excellent relationship management skills with peers, partners, stakeholders, and senior management; demonstrated ability to lead and influence.

• Strong organizational skills with the ability to manage multiple and changing priorities effectively.

• Analytical mindset with strong problem-solving, logical thinking, and root cause analysis skills.

• High sense of accountability and ownership; self-motivated and effective under pressure.

• 7+ years of financial services experience

Preferred qualifications, capabilities, and skills

• Knowledge of Customer Fulfillment Services, Global Document Services, JPMC applications such as CORE and related processes.

• Proficiency in MS Office suite, including Share Point and Monday.com.

• Relevant certifications (CAPM, PMP, ACAMS, Six Sigma, etc.) are beneficial but not required.

• 6+ years of financial services experience in operations and/or manufacturing environments.