Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Step into a key position within LATAM Operations Control Management (OCM) at JPMorgan Chase, where your leadership will help to shape and maintain a robust front-to-back control environment, driving governance and oversight that protect our regional business and support strategic growth.

As part of the broader OCM team, you’ll manage control agenda for Operations in Argentina & 3 countries in Andean region: Chile, Colombia and Peru, mostly for Global Emerging Markets, Equities and Payments businesses.

Your expertise will guide Operations on the timely and adequate assessments of operational risk exposure and effectiveness of corresponding controls, manage the regional Control & Operational Risk Evaluation (CORE) process, and ensure comprehensive issue and action plan monitoring. You’ll also be responsible for risk event management and Corporate Risk Event Reporting for your countries, playing a vital role in safeguarding our operations.

Join a collaborative and innovative environment where your insights and dedication will make a lasting impact on our risk culture and operational excellence.

Summary of Responsibilities

• Act as a first line of defence with Operations on the control agenda, serving as a trusted advisor on operations risk, control, and audit matters.

• Partner with Operations teams to assess operational risk incidents, perform root cause analysis, and drive remediation of control issues.

• Conduct functional deep dive reviews and targeted risk assessments to identify, analyse, and address control gaps and emerging risks within operational processes.

• Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols, based on the feedback provided by TCOE

• Develop, analyse, and publish standardized control metrics; leverage business analytics tools (e.g., Tableau, Qlik) to identify trends, errors, and opportunities for process improvement.

• Drive control remediation and risk mitigation programs using data-driven insights and metric-based analysis.

• Manage governance and reporting of control and risk initiatives through advanced business analytics and visualization tools.

• Implement innovative technology solutions (e.g., Alteryx, Xceptor) to automate controls, enhance data analysis, and support operational excellence.

• Review significant change agenda and ensure no diminish of controls environment, assist with designing new controls where required.

• Help coordinate internal and external audit engagements and regulatory reviews, including preparation, walkthroughs, evidence gathering, and remediation tracking.

Key Skills

Technical

Experience in the banking industry is a must.

• Minimum 10 years of experience in financial services industry with background in operations, controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation

• Strong business analytics skills: ability to extract, analyze, and interpret large data sources using tools such as Tableau, Qlik, Alteryx, or similar platforms.

• Proven ability to conduct functional deep dives and root cause analysis, with a track record of identifying and remediating control gaps.

• Excellent verbal and written communication skills, including the ability to present complex findings and recommendations to senior stakeholders (VP/ED/MD level).

• Strong influencing and negotiation skills; able to build partnerships across Operations, Technology, Audit, and Compliance.

• Advanced analytical, problem-solving, and process re-engineering skills, with meticulous attention to detail.

• Effective time management and prioritization skills; able to deliver results in a dynamic, deadline-driven environment.

• Proactive/self-starter with a commitment to delivering value-added support to business partners.

Cultural

• Be a leader who actively fosters a culture where risk awareness and control excellence are embedded in every aspect of our operations, empowering teams to anticipate challenges, take ownership, and continuously improve our risk management practices.
• Builds relationships and trust through honesty, accountability, and a high standard of execution.
• Is naturally empathetic and enjoys creating a memorable experience for others.
• Embraces feedback and is committed to continuous development.

If you’re interested in working in an environment where you can aspire to be the best, execute superbly, and be part of a great team and winning culture, then explore this opportunity at J.P. Morgan.