Be part of JPMorgan Chase's Wholesale Lending Services group! Join our Central Insurance Team and be the compliance expert we're looking for.

As an Insurance Service Manager I within JPMorgan Chase, you will play a pivotal role in ensuring the quality and timeliness of insurance servicing activities. Your expertise in reviewing assets and collateral for appropriate insurance coverage will be crucial in maintaining the integrity of our loan portfolio. You will be expected to identify trends, root causes of errors, and propose solutions to enhance our servicing guidelines. Your proficiency in conflict management and critical thinking will be key in liaising with various departments and external vendors, ensuring compliance with policies and procedures. Your advanced strategic planning and time management skills will enable you to effectively prioritize tasks, manage change, and drive continuous improvement in our lending services.

Job responsibilities

• Conduct comprehensive reviews of assets and collateral to ensure appropriate insurance coverage, utilizing advanced knowledge of insurance servicing and lending services.
• Analyze and report on the quality and timeliness of insurance servicing activities, identifying trends and root causes of errors to enhance servicing guidelines.
• Collaborate with internal departments and external vendors to ensure compliance with policies and procedures, leveraging proficient conflict management skills.
• Prioritize and manage tasks effectively, utilizing advanced time management and strategic planning skills to drive continuous improvement in lending services.
• Contribute to the development and implementation of process improvements, utilizing problem-solving skills and a keen attention to detail.

Required qualifications, capabilities, and skills

• Three or more years of experience in insurance servicing, with a focus on reviewing assets and collateral for appropriate coverage.
• Property Claims experience reviewing claim files, coverage determinations, policy interpretation, subrogation/salvage awareness, and documentation standards.
• Property Underwriting experience assessing risk/occupancy/construction/protection, evaluating limits/deductibles, and working with endorsements (e.g., mortgagee/loss payee, waiver of subrogation, blanket coverage).
• Demonstrated proficiency in analyzing and reporting on the quality and timeliness of insurance servicing activities.
• Proven ability to identify trends and root causes of errors in insurance servicing, and propose effective solutions.
• Advanced skills in strategic planning and time management, with a track record of driving continuous improvement in lending services.
• Proficient in conflict management, with experience in liaising with various departments and external vendors to ensure compliance with policies and procedures.

Preferred qualifications, capabilities, and skills

• Proficient in leveraging AI/ML to enhance insurance processes and improve decision-making capabilities.
• Commercial property experience preferred
• Skilled in overseeing project management activities to ensure timely and successful delivery.
• Strong ability to build and influence relationships, with excellent written, oral, and interpersonal communication skills.
• Capable of identifying opportunities for process enhancements and implementing best practices

ABOUT US

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.